Analysis of Company Performance with The Balanced Scorecard Perspective Approach to Improving The HR Of PT. Pos Indonesia (Persero) Cimahi
DOI:
https://doi.org/10.61841/b384cy10Keywords:
Balance scorecard, performance, financial perspective, customer perspective, internal business perspective, growth and learning perspective, strategic planning.Abstract
Balanced scorecard is an alternative performance measurement that aims to combine financial and non- financial performance measures. This measurement is the result of a process based on the mission and strategy of a company. In facing the transformation of the information age competition, changes in the business environment have prompted companies to re-evaluate how to manage the business so that they can compete and generate revenue as targeted by the company. Companies need to monitor various aspects of performance measurement to achieve profit competitiveness in the future. Many companies still make the financial side which is used as a benchmark of the company's strategic plan. Financial valuations are no longer enough to reflect actual performance. With this we need a performance measurement method that can assess company performance accurately and comprehensively with the Balanced Scorecard concept that measures company performance from four perspectives, namely financial perspective, customer perspective, internal business perspective and finally the growth and learning perspective. The results of this study are the company's performance on a financial perspective produces poor performance results, the performance of PT. Pos Indonesia Cimahi from a customer perspective shows better results. From the perspective of internal business processes, the improvement of the company's performance is getting better. Based on the measurements made, that the company's performance in the perspective of learning and growth shows better results.
Downloads
References
[1] Arwinda, T. (2015). Analisis Balance Scorecard Sebagai Alat Pengukur Kinerja Perusahaan PT. Jamsostek Cabang Belawan. Jurnal Riset Akutansi dan Bisnis.
[2] Irkhamiyati. (2017). Evaluasi Persiapan Perpustakaan Stikes Aisyiyah Yogyakarta Dalam Membangun Perpustakaan Digital. Jurnal Ilmu Perpustakaan dan Informasi, 13, 37-46.
[3] Istambul, M. R. (2019). effect of work safety and health knowledge on construction workers in Cawang-Tomang Cengkareng Toll Road Projects. Civil Engineering and Architecture, 1-6.
[4] Kristanto, H. (2015). Keadilan Organisasional, Komitmen Organisasional, dan Kinerja Karyawan. Jurnal Manajemen dan Kewirausahaan, 17(1), 86-98.
[5] Noor, S. (2014). Penerapan Analisis Swot Dalam Menentukan Strategi Pemasaran Daihatsu Luxio di Malang.
Jurnal Intekna(2), 102-209.
[6] Sukma, K. A. (2013). Penilaian Kinerja Berbasis Balanced Scorecard Pada Bank Utama. E-jurnal Akuntasi Universitas Udayana, 15(2), 497-515.
[7] Vera Devani, A. S. (2015). Pengukuran Kinerja Perusahaan dengan Menggunakan Metode Balanced Scorecard.
Jurnal Sains, Teknologi dan Industri, 13(1), 88-90.
[8] Wahyudi, A. (2016). Implementasi Rencana Strategis Badan Pemberdayaan Masyarakat dan Desa dalam Upaya Pengembangan Badan Usaha Milik Desa di Kabupaten Kotawaringin Barat. Jurnal Ilmiah Administrasi Publik (JIAP), 2(2), 99-103.
Downloads
Published
Issue
Section
License
This work is licensed under a Creative Commons Attribution 4.0 International License.
You are free to:
- Share — copy and redistribute the material in any medium or format for any purpose, even commercially.
- Adapt — remix, transform, and build upon the material for any purpose, even commercially.
- The licensor cannot revoke these freedoms as long as you follow the license terms.
Under the following terms:
- Attribution — You must give appropriate credit , provide a link to the license, and indicate if changes were made . You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.
- No additional restrictions — You may not apply legal terms or technological measures that legally restrict others from doing anything the license permits.
Notices:
You do not have to comply with the license for elements of the material in the public domain or where your use is permitted by an applicable exception or limitation .
No warranties are given. The license may not give you all of the permissions necessary for your intended use. For example, other rights such as publicity, privacy, or moral rights may limit how you use the material.
