Financial Technology Application Success in the 4.0 Era
DOI:
https://doi.org/10.61841/ht6en234Keywords:
system quality, information quality, service quality, trust, user satisfaction.Abstract
The presence of the industrial era 4.0 has changed the way of life and way of life of the community at this time. One that is experiencing growth is financial transactions that are shifting towards application-based digital namely the application of Financial Technology applications. But from the success of the application, there are still problems that harm the user and indicate reducing the level of user confidence in the application. This study aims to analyze, test and explain the role of moderation of trust in the effects of system quality, information quality, service quality on application user satisfaction. The results show that information quality most determines user satisfaction. Meanwhile, the quality of service is not able to increase user satisfaction, but with the trust can strengthen the quality of application services in determining the satisfaction of application users, besides that the service is always available and on time when users experience problems that are needed by application users. This finding can enrich the success model of DeLone and McLean (2003) information systems that use system quality, information quality, and service quality variables to user satisfaction, in this study adding moderation variables, namely trust.
Downloads
Published
Issue
Section
License
This work is licensed under a Creative Commons Attribution 4.0 International License.
You are free to:
- Share — copy and redistribute the material in any medium or format for any purpose, even commercially.
- Adapt — remix, transform, and build upon the material for any purpose, even commercially.
- The licensor cannot revoke these freedoms as long as you follow the license terms.
Under the following terms:
- Attribution — You must give appropriate credit , provide a link to the license, and indicate if changes were made . You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.
- No additional restrictions — You may not apply legal terms or technological measures that legally restrict others from doing anything the license permits.
Notices:
You do not have to comply with the license for elements of the material in the public domain or where your use is permitted by an applicable exception or limitation .
No warranties are given. The license may not give you all of the permissions necessary for your intended use. For example, other rights such as publicity, privacy, or moral rights may limit how you use the material.
