Housekeeping Practices and Challenges
DOI:
https://doi.org/10.61841/sg5egk55Keywords:
Executive housekeepers, housekeepers, housekeeping and service delivery, quality service in housekeeping.Abstract
Hotel housekeeping in the present era is not limited to washing and repairing the different surfaces in the hotels but much more beyond that. This article discusses the current challenges, best practices, and evolving developments in hotel housekeeping that could lead to higher growth and a costeffective tool for the hotel industry if well performed. This paper analyzed the developments in academics and popular hotel housekeeping. Hotel housekeeping has to face leading issues, developments and best practices such as environmentally friendly methods, outsourcing, IT-savvy housekeeping, recruitment, employee retention, payroll efficiency and ergonomics strategies. If the hotels organized adopt these patterns, this contributes to incentives for hotel development and long-term sustainability. They paper enhances the motivation to develop new developments common for multiple benefits in the context of hotel housekeeping.
Downloads
References
[1] M. A. Sanon, “Hotel housekeeping work influences on hypertension management,” Am. J. Ind. Med., 2013.
[2] A. Anthonisz, “Assessing the future of housekeeping operations in Dubai’s five-star hotel industry – room for
innovation?,” Worldw. Hosp. Tour. Themes, 2014.
[3] D. W. Heath, “Housekeeping best practices help improve productivity,” Hotel Management. 2016.
[4] E. Bhatnagar and D. Nim, “Impact of housekeeping services and practices on customer satisfaction and repeat
business,” Prabandhan Indian J. Manag., 2019.
[5] Shih-Yun Hsu, “The evaluation mode of hotel housekeeping management,” AFRICAN J. Bus. Manag., vol. 5,
no. 34, 2011.
[6] M. Virmani and M. K. Dash, “Modelling Customer Satisfaction for Business Services,” J. Sociol. Res., vol. 4,
no. 2, p. 51, 2013.
[7] E. Gonenc Guler and C. Yukselen, “Hotel employees’ beliefs on unethical behavior,” Soc. Responsib. J., 2010.
[8] K. Pongsiri, “Housekeeping, Human Resources: Competency ServiceStandard Management for Hotel
Business in ASEAN,” Int. J. e-Education, e-Business, e-Management e-Learning, 2012.
[9] V. Afonso and L. Carvalh, “FACTORS AFFECTING INNOVATION IN THE HOTEL INDUSTRY,” in
CONFRONTING CONTEMPORARY BUSINESS CHALLENGES THROUGH MANAGEMENT
INNOVATION, 2013, p. 2541.
[10] C. A. Benavides-Velasco, C. Quintana-García, and M. Marchante-Lara, “Total quality management, corporate
social responsibility and performance in the hotel industry,” Int. J. Hosp. Manag., 2014.
Downloads
Published
Issue
Section
License
This work is licensed under a Creative Commons Attribution 4.0 International License.
You are free to:
- Share — copy and redistribute the material in any medium or format for any purpose, even commercially.
- Adapt — remix, transform, and build upon the material for any purpose, even commercially.
- The licensor cannot revoke these freedoms as long as you follow the license terms.
Under the following terms:
- Attribution — You must give appropriate credit , provide a link to the license, and indicate if changes were made . You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.
- No additional restrictions — You may not apply legal terms or technological measures that legally restrict others from doing anything the license permits.
Notices:
You do not have to comply with the license for elements of the material in the public domain or where your use is permitted by an applicable exception or limitation .
No warranties are given. The license may not give you all of the permissions necessary for your intended use. For example, other rights such as publicity, privacy, or moral rights may limit how you use the material.
