The Effect of 360-Degree Feedback System and Talent Management towards Employee Performance with Employee Development as Mediating Variable - Case Study Sector of Aviation in Indonesia
DOI:
https://doi.org/10.61841/82mzjp97Keywords:
360-degree feedback, talent management,, development, performanceAbstract
The current operational record Of PT XYZ from 2014 to 2016 showed that a high number of complaints occurred which indicates one of the operational employee performances has not been fulfilled. Based on a pre-study, it has concluded there were three dominant factors affecting employee performance. These are the 360- degree feedback system, talent management, and employee development. The purpose of this research is to analyze the effect that the 360-degree feedback system and talent management have towards employee performance with employee development as a mediating variable. The population used in this research consists of 742 employees. The sample collecting technique used was the stratifying random technique obtaining 180 respondents at various positions within the company. The research methodology uses a quantitative method through surveys and collecting data from questionnaires. The data analysis technique used in this study is the Structural Equation Model (SEM AMOS version 22.0). The results of the study showed that the 360-degree feedback system had a positive effect towards employee performance, talent management had a positive and significant effect towards employee performance, 360-degree feedback system had a positive and significant effect towards employee development, talent management had a significant and positive effect towards employee development and employee development had a positive effect towards employee performance.
Downloads
References
1. Anne Bruce. (2010). Perfect Phrases for Employee Development Plans. The McGraw-Hill. The United States.
2. Addison, Sue dan Cunningham, Gail (2006). Developing Your Management Team. Industrial and Commercial Training. Vol.38.Iss.7.PP.379-383. http://DOI:10.1108/0019785610704589
3. Annie M.Oehley dan Callie C.Theron.(2010).The development and Evaluation of A Partial Talent Management Structural Model. Management Dynamic.Vol.19,No.2.
4. Bailey, C., & Austin, M. (2006). 360 Degree Feedback and Developmental Outcomes: The Role of Feedback Characteristics, self-efficacy and Importance of Feedback Dimension to Focal Managers Current Role. International Journal of Selection and Assessment. Vol.14. pp.51-66.
5. Bracken, David W; Dale S.Rose, dan Allan H.Church.(2016). The Evolution and Devolution of 360° Feedback. Industrial and Organizational Psychology. Vol.9.No.4, pp 761–794. http://doi:10.1017/iop.2016.93
6. Burbach, Ralf dan Tony Royle.(2010). Talent On Demand? Talent Management in The German and Irish Subsidiaries of A US Multinational Corporation. Emerald Group Publishing Limited.Vol.39.N0.4.pp.414-
431. http://doi.org/10.1108/00483481011045399
7. Campion, Michael C; Emily D.Campion, and Michael A.Campion M.A.(2013). Improvement in Performance Management Through The Use 360 Feedback. Industrial and Organizational Psychology; Bowling Green Vol. 8, Iss. 1, (Mar 2015): 85-93. http://DOI:10.1017/iop.2015.3
8. Campion,Posthuma R.A M. C; Masimova, M, dan Campion, M. A. (2013). A high-performance work practices taxonomy: Integrating the literature and directing future research. Journal of Management,39,1840–1220. http://doi:10.1177/0149206313478184
9. Cardy, Robert L dan Munjal, Deeksha. (2016). Beyond Performance Ratings: The Long Road to Effective Performance Management. Industrial and Organizational Psychology; Bowling Green.Vol.9. Iss.2.pp.322-
328. http://DOI:10.1017/iop.2016.18
10. Drew, Glenys.(2009). A “360” Degree View for Individual Leadership Development. Journal of Management Development.Vol.28.No.7.pp.581-592. http://doi.org/10.1108/02621710910972698
11. Egerova et al.(2015). Perspective of Talent Management : Evidence from Czech and Slovak Business Organization. Ekonomie a Management.Vol.18.No.4.pp.108-120. http://doi.org/10.15240/tul/001/2015-4- 008
12. Fleisher, Chen; Stevlana N.Khapova, dan Paul G.W.Jansen (2013). Effect of Employee‟s Career Competencies Development on Their Organizations : Does Satisfaction Matter. Career Development International.Vol.19. No 6,pp 700-717. http://doi.org/10.1108/CDI-12-2013-0150
13. Garavan et al. (2008). Mapping the context and practice of training, development and HRD in European callcentres. Journal of European Industrial Training;Bradford.Vol.32.Iss.8/9.cpp.612-728. http://DOI:10.1108/03090590810918764
14. Gillespie,Treena L. (2005). Internationalizing 360 Degree Feedback : Are Subordinate Ratings Comparable? Journal of Business and Psychology.Vol.19.No.3.p361-381. http://doi.org/10.1007/s10869-004-2233-z
15. Groves,Kevin S. (2006). Integrating Leadership Development & Succession Planning Best Practices. Journal of Management Development. Vol.26, No.3, hal 239-260. http://doi.org/10.1108/02621710710732146
16. Hannum,K.M. (2007). Measurement equivalence of 360-degree assessment data: Are different raters rating the same constructs? International Journal of Selection and Assessment,15, 293–301. http://doi:10.1111/j.1468-2389.2007.00389.x.
17. Herman, Aguinis. (2013). Performance Management. Vol III. Pearson Education, Inc., publishing as Prentice Hall.
18. Ingram,Thomas. (2016). Relationship Between Talent Management and Organization Performance: The Role of Climate for Creativity. Entrepreneurial Business and Economic Review. Vol.4,no.3.pp196-205. http://doi.org/10.15678/EBER.2016.040315
19. Jantti, Margie; Greenhalgh, dan Nick.2012. Leadership Competencies: A Reference Point For Development and Evaluation. Library Management; Bradford Vol.33.Iss.6/7.pp.421-428. http://DOI:10.1108/01435121211266249
20. Jeffrey, Ignatius and Mahmud Soleman. (2017). The Effect of Work Discipline, Achievement, and Career Path Toward Employee Performance of The National Resilience Institute of The Republic of Indonesia. International Journal of Application or Innovation in Engineering and Management . Vol.6, Issue 8, pp. 106- 113.
21. Jeffrey, Ignatius and Ira Kreshna. (2017). The Effect of Salary Satisfaction, Workload Satisfaction and Performance Appraisal Satisfaction towards Employees‟ Out Intention. International Journal of Business and
22. Management Invention. Vol.8, Issue 9,pp.1-10.
23. Jeffrey, Ignatius and Ruliyanto. (2017). The Effect of Competence, Training and Work Discipline towards Employees‟ Performance. International Journal of Business and Management Invention. Vol.6, Issue 9, pp.11-20.
24. Jeffrey, Ignatius., Reisza Vallewey Dantes. (2017). The Effect of Leadership, Work Motivation, Work Environment toward Employees‟ Performance. International Journal of Advanced Research. Journal. Vol. 5(8),pp.1450-1458.
25. James Kwame Mensah. (2014). A “Coalesced Framework” of Talent Management And Employee Performance. International Journal of Productivity and Performance Management. Vol.64.No.4.pp.544-566
26. John Fleenor., Sylvester Taylor., dan Craig Chappelow. (2008). Center for Creative Leadership: Leveraging The Impact of 360 Degree Feedback. Pfeiffer. San Fransisco, CA.
27. Leskiw,Sheri-Lynne; Singh, dan Parbudyal. (2007). Leadership Development: Learning From Best Practices.
28. Leadership&OrganizationDevelopmentJournal.Vol.28,Iss.5, (2007): 444-464.
29. http://DOI:10.1108/01437730710761742
30. Mensah,James Kwame. (2014). A “Coalesced Framework” of Talent Management And Employee Performance.
31. InternationalJournal of Productivityand Performance Management. Vol.64.No.4.pp.544- 566.
32. http://doi.org/10.1108/IJPPM-07-2014-0100
33. Oksana Nikolaevna Borisova et.el. (2017). Talent Management As An Essential
34. Element In A Corporate Personnel Development Strategy. Academy of Strategic Journal. Vol.16. No. Special Issue 1, hal 31-46.
35. Panda,Sunita and Chandan Kumar Sahoo. (2015). Big Performance Following the Introduction of 360-degree
36. Feedback. Human Resource Management International Digest. Vol.23, No.26, pp.5-8. http://doi.org/10.1108/HRMID-06-2015-0095
37. Prowse,Peter dan Julie Prowse. (2009). The Dilemma of Performance Appraisal. Measuring Business Excellence. Vol.13.No.4.pp.69-77. http://DOI :10.1108/13683040911006800
38. Pruis,Evert.(2011).The Five Key Principles For Talent Development. Industrial And Commercial Training.Vol.43.N0.4.pp.206-216.Emerald Group Publishing Limited, ISSN 0019-7858.
39. http://DOI 10.1108/00197851111137825
40. Sahoo, C K; Mishra dan Sukanta.(2012). Performance management benefits organizations and their employees.
41. Human Resource Management International Digest; Bradford Vol. 20, Iss. 6. pp.3-5.
42. http://DOI 10.1108/0967073121126077
43. Shaun Tyson dan Peter Ward.(2004). The use 360-Degree Feedback Technique In The Evaluation of Management Development. Management Learning. Jun 2004. Vol.35. pp.205-223
44. Smither, J. W., London, M., & Reilly. R.R. (2005). Does Performance Improve Following Multisource Feedback? A theoretical model, meta-analysis, and review of empirical findings. Personnel Psychology. Vol.58. pp.33-66.
45. Sharma,Rakesh dan Jyotsna Bhatnagar. (2009).Talent Management – Competency
46. Development : Key to Global Leadership. Journal Industrial and Commercial Training. Vol.41, No.3, pp.118-132. http://doi.org/10.1108/00197850910950907
47. Smither, J. W; London, M, dan Reilly. R.R. (2005). Does Performance Improve Following Multisource Feedback? A theoretical model, meta-analysis, and review of empirical findings. Personnel Psychology. Vol.58. pp.33-66. http://doi:10.1111/j.1744-6570.2005.514_1.x
48. Steve, Newhall. (2012). A Global Approach to Talent Management. Human Resource Management International Digest.Vol.20.No.6.pp.31-34.Emerald Group Publishing Limited. ISSN 0967-0734.
49. http://DOI 10.1108/09670731211260870
50. Sunita Panda dan Chandan Kumar Sahoo. (2015). Big Performance Following the Introduction of 360- degree Feedback. Human Resource Management International Digest. Vol.23, No.26, pp.5-8.
51. Thach,Elizabeth C. (2002). The Impact of Executive Coaching and 360 Feedback On Leadership Effectiveness. Leadership & Organizational Development Journal. 2002;23,3/4: ABI/INFORMCollection.p205.ISSN0143-7739. http://doi.org/10.1108/014377302104290770
52. Todd J, Maurer; Lippstreu, dan Michael. (2008). Who Will Be Committed to An Organization That Provides
53. Support for Employee Development? The Journal of Management Development; Bradford Vol. 27. Iss.3.pp. 328-347. http://DOI:10.1108/02621710810858632
54. Tyson,Shaun and Peter Ward.(2004). The use 360-Degree Feedback Technique In The Evaluation of Management Development. Management Learning. Jun 2004. Vol.35. pp.205-223. http://doi/10.1077/1350507604043025
55. Uma Sekaran & Roger Bougie. (2016). Research Methods for Business : A Skill-Building Approach. Seventh Edition. Wiley. United Kingdom.
56. Vijit Chaturvedi. (2016). Investigating The Interrelationship Between Succession
57. Planning and Effectual Talent Management for Building Tomorrow‟s Leader. Splint International Journal of Professionals. ISSN:2349-6045. Vol-III, Issue-12.
58. Vloeberghs, Daniel; Berghman, dan Liselore.(2003). Towards an effectiveness model of development centres.
59. Journal of Managerial Psychology.Vol.18.No.6.pp.511-540. http://DOI 10.1108/02683940310494368
60. Williamson, Doug.(2011). Talent management in the new business world. Human Resource Management International Digest. Vol.19. Iss.6.pp.33-36. http://DOI:10.1108/09670731111163518
61. William G. Zikmund., Brry J. Babin., Jon C. Carr dan Mitch Griffin.(2013). Business Research Method. Ninth Edition. South-Western. United States.
62. Hasamnis AA, Patil SS, Shaik Imam, Narendiran K. "A Review of Pharmacoeconomics: the key to “Healthcare for All”." Systematic Reviews in Pharmacy 10.1 (2019), s40-s42. Print. doi:10.5530/srp.2019.1s.21
63. Mitsudo, T., Nakajima, Y., Remijn, G.B., Takeichi, H., Goto, Y., Tobimatsu, S.Electrophysiological evidence of auditory temporal perception related to the assimilation between two neighboring time intervals (2009) NeuroQuantology, 7 (1), pp. 114-127.
64. Mensky, M.B.Postcorrection and mathematical model of life in extended Everett's concept(2007) NeuroQuantology, 5 (4), pp. 363-376.
Downloads
Published
Issue
Section
License

This work is licensed under a Creative Commons Attribution 4.0 International License.
You are free to:
- Share — copy and redistribute the material in any medium or format for any purpose, even commercially.
- Adapt — remix, transform, and build upon the material for any purpose, even commercially.
- The licensor cannot revoke these freedoms as long as you follow the license terms.
Under the following terms:
- Attribution — You must give appropriate credit , provide a link to the license, and indicate if changes were made . You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.
- No additional restrictions — You may not apply legal terms or technological measures that legally restrict others from doing anything the license permits.
Notices:
You do not have to comply with the license for elements of the material in the public domain or where your use is permitted by an applicable exception or limitation .
No warranties are given. The license may not give you all of the permissions necessary for your intended use. For example, other rights such as publicity, privacy, or moral rights may limit how you use the material.