Analysis of Istitha'ah Achievement at the Center for Hajj and Umrah Health Integrated Services (P2TKHU) RS Hajj Hospital Jakarta

Authors

  • Syarief Hasan Lutfi Department of Medical Rehabilitation, Faculty of Medicine, State Islamic University of Syarif Hidayatullah, Jakarta Author
  • Grace Rumengan Department of Medical Rehabilitation, Faculty of Medicine, State Islamic University of Syarif Hidayatullah, Jakarta Author
  • AhdunTrigono Department of Medical Rehabilitation, Faculty of Medicine, State Islamic University of Syarif Hidayatullah, Jakarta Author

DOI:

https://doi.org/10.61841/r2d6qf11

Keywords:

P2TKHU, Istitha`ah, integrated, empathy

Abstract

Hajj is a physical worship that require preparation before departure. Improving the ability of the candidate jama`ahendurans Hajj and Umrah performed as istitha`ah requirements. Preventive care is implemented in an integrated and multidisciplinary in Rs. Haji as a featured service program, of which Rs Hajj hospital for Kemenag as responsible mandate of Law no. 8 2017 in lieu of Law no. 13 of 2008 (Kemenag responsible for the care, protection and health of the pilgrims). The goal is to determine the attainment analysis Istithaah in Health Integrated Service Center of Hajj and Umrah (P2TKHU) Haji Hospital Jakarta 2019. The research material was Questionnaires pilgrims in P2TKHU months from May to July 2019. As for how that is done through the first stage with a cross-sectional study of the 96 respondents jama`ah P2TKHU pilgrim Haji Hospital Jakarta.Based on the results obtained from 96 samples of respondents that istithaah achieved in P2TKHU RS. Haji Jakarta as many as 62 people (64.6%), while the istithaah not been achieved in P2TKHU RS. Haji Jakarta as many as 34 people (35.4%). Hajj is a physical worship, where pilgrims must have comprehensive abilities as defined istitha'ah include badaniyah / jasmaniyah (health), amniyah (security), Maliyah (material). From all the variables tested multivariate data analysis that the most dominant variable is related to the achievement Istithaahemphaty with OR = 3.395.Based on the results obtained from 96 samples of respondents the istithaah achieved in P2TKHU RS. Haji Jakarta as many as 62 people, while the istithh not been achieved in P2TKHU RS. Haji Jakarta as many as 34 people. Empathy is a very significant relationship compared with other variables (tangible, reliability, responsivenes, assurance). Hajj is a physical worship, where pilgrims must have comprehensive abilities as defined istitha'ah include badaniyah / jasmaniyah (health), amniyah (security), Maliyah (material). And correlates with integrated services. 

Downloads

Download data is not yet available.

References

1. Ardhana, O. (2010). Analisis Pengaruh Kualitas Pelayanan, Harga, dan Lokasi Terhadap Kepuasan

Pelanggan (Studi Pada Bengkel Caesar Semarang) (Doctoral dissertation, Universitas Diponegoro).

2. Assauri, S. (2003). Customer Service yang Baik Landasan Pencapaian Customer Satisfaction. Jurnal

Pemasaran Usahawan, 1(1), 27-30.

3. Azwar, S. (2007). Validitas dan reliabilitas. Yogyakarta: Pustaka Pelajar. Department of Health of the

Republic of Indonesia. (2009). Depkes RI No. 2009 regarding Service Quality. Minister of Health of

the Republic of Indonesia, Jakarta.

4. Febriani, V. A. (2012). Analisis Pengaruh Kualitas Pelayanan Terhadap Kepuasan Konsumen (Doctoral

dissertation, Fakultas Ekonomika dan Bisnis).

5. Griffin, J. (2005). Customer loyalty: Menumbuhkan dan mempertahankan kesetiaan pelanggan. Jakarta:

Erlangga.

6. Handriati, A. A., Sunaryo, S., & Helia, V. N. (2016).

Analisis Kualitas Pelayanan Publika Terhadap Kepuasan Konsumen Dengan Menggunakan Metode SERVPERFIPA-CSI. Jurnal Teknoin.

7. Hurriyati, R. (2010). Manajemen Pemasaran Jasa Dan Bauran Pemasaran.

8. Kurniawan, A.D. (2006). Kepuasan Pasien Terhadap Pelayanan Pendaftaran Pasien Rawat Jalan di RSUD

Wonogiri. Yogyakarta.

9. Jacobalis, S. (2000). Beberapa Teknik dalam Manajemen Mutu. Manajemen Rumah Sakit, Universitas

Gadjahmada, Yogyakarta, Indonesia.

10. M. K. R. (2010). Regulation of the Minister of Health of the Republic of Indonesia. Number 340.

MENKES/PER/III/2010 Regarding Definition of Hospital. Minister ofHealth of the Republic of Indonesia.

Jakarta, Indonesia, M. K. R. (2010). Regulation of the Minister of Health of the Republic of Indonesia

Number 147. MENKES/PER/2010 Regarding Hospital Licensing. Minister ofHealth of the Republic of

Indonesia. Jakarta.

11. Khairani, L., Manjas, M., & Fendy, R. (2011). Faktor-faktor yang Mempengaruhi Kepuasan Pasien Rawat

Jalan RSUD Pasaman Barat (Doctoral dissertation). Universitas Andalas, Padang).

12. Khasanah, I. & Pertiwi, O.D. (2010). Analisis Pengaruh Kualitas Pelayanan Terhadap Kepuasan Konsumen

(Studi Pada Pasien Poli Spesialis Rumah Sakit St. Elisabeth Semarang) (Doctoral dissertation, Universitas

Diponegoro).

13. Kotler, P & Keller, K.L. (2007). Manajemen Pemasaran, Dialih Bahasakanoleh Benjamin Molan, Buku

Kesatu, Edisi KeduaBelas, Jakarta: PT Indeks.

14. Kotler, M. (2005). Neighborhood government: The local foundations of political life. Lexington Books.

15. Kotler, P. (2003). Strategic marketing for nonprofit organizations (pp. 44-53). Upper Saddle River, NJ:

Prentice Hall.

16. Lakmi, A. R. (2014). Pengaruh Kualitas Pelayanan Terhadap Tingkat Kepuasan Masyarakat pada Rumah

Sakit Umum Daerah Badung. Citizen Charter, 1(2).

17. Parasuraman, A., Zeithaml, V. A. & Berry, L. L. (1996). The behavioral consequences of service quality.

Journal of Marketing, 31-46.

18. Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model ofservice quality and its

implications for future research. The Journal of Marketing, 41-50.

19. Ponirin. (2005). Manajemen Usahawan Indonesia. Jakarta, Indonesia.

20. Riyadi, T. (2002). Hubungan Antara Mutu Puskesmas Menurut Persepsi Pasien Dengan Minat Pemanfaatan

Ulang Pelayanan Pengobatan Rawat Jalan Umum Di Puskesmas Maos Kabupaten Cilacap Tahun 2002.

(Doctoral dissertation, Program Pascasarjana Universitas Diponegoro).

21. Sugiyono, M. P. K. (2008). Kualitatif dan R&D. Bandung: Alfabeta. Tjiptono, F. (2008). Pemasaran strategik.

Yogyakarta: Andi.

22. Trimurthy, I. (2008). Analisis Hubungan Persepsi Pasien Tentang Mutu Pelayanan Dengan Minat

Pemanfaatan Ulang Pelayanan Rawat Jalan Puskesmas Pandanaran Kota Semarang (Doctoral dissertation,

Program Pascasarjana Universitas Diponegoro).

23. Law of the Republic of Indonesia. (2009). Law No. 44 year 2009 Regarding Hospital. Jakarta: Departemen

Kesehatan RI.

24. Law Number 44 Year 2009 regarding Hospital Law Number 13 Year 2008 regarding Organization of Hajj

Pilgrimage

25. Law Number 39 Year 2008 regarding State Ministry

26. Law Number 1 Year 2004 regarding State TreasuryGovernment Regulation of RI Number 79 Year 2012

27. Regarding Implementation of Law Number 13 of the Year 2008 regarding Organization of Hajj Pilgrimage;

28. Presidential Regulation Number 83 Year 2015 regarding Ministry of Religious Affairs; Regulation of the

Minister of Religious Affairs Number 42 Year 2016 regarding Organization and Work Mechanism of the

Ministry of Religious Affairs RI;

29. Regulation of the Minister of Health Number 56 Year 2014 regarding Hospital Classification and Licensing;

30. Regulation of the Minister of Health Number 15 Year 2016 regarding Health Istitha'ah of Hajj Pilgrims

31. Regulation of the Minister of Health Number 11 Year 2017 regarding Organization of Immunization.

32. Decree of the Minister of Health RI Number HK.02.02/Menkes/52/2015 Regarding Strategic Plan of the

Ministry of Health Year 2015 – 2019 Wijono, D. (2011). Manajemen Mutu Pelayanan Kesehatan: Teori,

Strategi dan Aplikasi. Volume 2. Cetakan Kedua. Surabaya.

33. Yamit, Z. (2002). Manajemen Kualitas Produkdan Jasa. Yogyakarta: Ekonosia

Downloads

Published

31.05.2020

How to Cite

Hasan Lutfi, S., Rumengan, G., & AhdunTrigono. (2020). Analysis of Istitha’ah Achievement at the Center for Hajj and Umrah Health Integrated Services (P2TKHU) RS Hajj Hospital Jakarta. International Journal of Psychosocial Rehabilitation, 24(3), 1840-1853. https://doi.org/10.61841/r2d6qf11