E-Gov Master Plan (Case Study: XYZ City)

Abstract

Information and communication technology is one of the technologies that develops very rapidly. The rapid development of ICTs will open opportunities and challenges for creating, accessing, processing, and utilizing the information appropriately and accurately. Information is a very valuable commodity in this era of globalization to be mastered in order to improve the competitiveness of an organization on an ongoing basis. To answer these challenges, the Government of the Republic of Indonesia has initiated a policy for the use of ICT to build the Electronic Government for Good Governance, which is integrated from the local level up to the center. The aim is that the ICT infrastructure to be built can be used together to coordinate by all agencies, both at central and regional levels. The main indicators of their e-government are the services to the public and interaction between government agencies, as well as the interaction between government agencies and non-governmental organizations, complete through online channels. That is, it can be said there are e-governments if people still have to leave the house to take care of licensing, taxes, public school enrollment, certification of property, etc. Implementation of e-Gov development may not be comprehensive from the outset but will continue to grow steadily over time, in tune with the readiness of each layer of bureaucracy that would be expropriated e-Gov and socialization to people. But the reference and direction must be right in order to reach the goal—that there is no manual service to the public, both individuals and institutions, and there is no manual interaction among institutions, and there should be no redundancy process and data. Development e-Gov in XYZ City still requires the appropriate references to Reach Goals and Objectives with due regard to the development needs at every layer of bureaucracy, so we need a Master Plan e-Gov XYZ City that can accommodate the needs of the implementation of government services to the public and interaction with other agencies or other agencies online, according to the dynamics of development in XYZ.