Analysis of Public Services towards Community’s Satisfaction in Department of Population and Civil Registration of Indonesia
DOI:
https://doi.org/10.61841/3gr7yb84Keywords:
Public services, Civil registrationAbstract
The purpose of this study is to measure community satisfaction as service users and improve the quality of public service delivery. One of the efforts that must be made in improving public services is conducting a community satisfaction survey of service users. The sampling technique used was purposive sampling at the Department of Population and Civil Registry of the City of Tangerang, totaling 100 respondents. The processing of the data using the Likert scale, converting Community Satisfaction Scale values, and grouping Community Satisfaction Index data. The results proved that the performance of public services from the Department of Population and Civil Registry of Tangerang City was categorized as good and excellent.
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References
[1] Reform and Bureaucracy Reform No. 14 of 2017 Concerning Guidelines for Surveying Public Satisfaction of Public Service Delivery
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