AN EMPIRICAL STUDY ON APPLICATIONS, FEATURES, AND CHALLENGES OF M-BANKING SERVICES IN INDIA

Authors

  • Harikumar Pallathadka Manipur International University, Imphal, Manipur, India Author
  • Laxmi Kirana Pallathadka Manipur International University, Imphal, Manipur, Indi Author

DOI:

https://doi.org/10.61841/wg94yw53

Keywords:

Customer, Issues and Challenges, Mobile Banking, Internet banking, Innovation, and Technology

Abstract

 Mobile banking refers to the usage of mobile phones to perform banking services online. Mobile

banking can perform balance checking, fund transfers, electronic bill payments, P2P payments,

monitoring transactions; UPI (Unified Payments Interface) payment system is one of the most

popular payment systems. UPI system power multiple bank accounts into one single mobile

application; it merges numerous banking features into one hood. This study has also explored

the issues and challenges faced by the customers in the mobile banking systems that are critical

in the adoption by the customers in using the mobile banking system. This study identifies some

of the issues related to banks, mobile applications, security, and telecom service operators. The

mobile banking system faces the operation of smart mobile phones, security and privacy,

standardization of services, and customization. 212 respondents were collected through a

"Standard questionnaire" created on a five-point interval scale. 

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Published

30.06.2021

Issue

Vol. 25 No. 3 (2021): 25 (3) 2021

Section

Articles

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How to Cite

Pallathadka, H., & Kirana Pallathadka, L. (2021). AN EMPIRICAL STUDY ON APPLICATIONS, FEATURES, AND CHALLENGES OF M-BANKING SERVICES IN INDIA. International Journal of Psychosocial Rehabilitation, 25(3), 888-897. https://doi.org/10.61841/wg94yw53