The Influence of Service Quality and Perceive Quality and its’ effect towards BPJS Outpatients Satisfaction; A Study at Bayu Asih Hospital, West Java
DOI:
https://doi.org/10.61841/g4sra116Abstract
Based on (PerMenKes) Rule No. 43 of 2016 about Minimum Standards of Services in the Field of Health stated that the government has the responsibility to ensure that every citizen receives quality health services. This is regulated in the Minimum Service Standards in the health sector. Implementation of Minimum Service Standards will be very strategic in relation to implementation of Health Insurance: Jaminan Kesehatan Nasional (JKN). Implementation of minimum service Standard will strengthen the promotive-preventive side so that it is expected to have an impact on reducing the number of curative cases that must be covered by JKN. Government and private hospitals are one of the health facilities that visited by many people in obtaining the right to health services. The development of a dynamic community mindset requires hospitals to always make adjustments to improve quality and conduct direct surveys in order to find out factually the needs of consumers. Therefore, hospitals are required to provide quality services in accordance with established standards and can required all levels of society. Hospital has a standard minimum of service in every kind of service, indicator and standard can be seen in the table 1.
Downloads
References
[1] Gunawan, K., 2001, Kualitas Layanan dan Loyalitas Pasien (Studi pada Rumah Sakit umum swasta
[2] Riana, T. dan Dewa, D., 2016, Pengaruh Kualitas Layanan terhadap Perceived Quality dan dampaknya pada Patients satisfaction Rawat Jalan Rumah Sakit Awal Bros Bekasi, jurnal bisnis dan komunikasi. Kalbisocio. (3)1:101.
[3] Tjiptono, F & Chandra, G., 2011, Service, Quality & Satisfaction, Edisi 3, Yogyakarta: ANDI.
[4] Sugiyono, 2017, Statistik untuk Penelitian, Bandung: Alfabeta.
[5] Solimun, 2012, Penguatan Metodologi Penelitian General Structural Component Analysis–GSCA, Disampaikan
pada Diklat Program Doktor Ilmu Administrasi Bisnis FIA Universitas Brawijaya Tanggal 27 Juli 2013, Malang.
[6] Ghozali, I., 2005, Aplikasi Analisis Multivariate dengan SPSS. Semarang: Badan Penerbit UNDIP di kota Singaraja Bali), Jurnal Manajemen Kewirausahaan, (13)1: 32-39.
[7] Sub.Unit Kepegawaian RSUD Bayu Asih Kabupaten Purwakarta; 2017
[8] Peraturan Menteri kesehatan Republik Indonesia No.43 tahun 2016, tentang Standar Pelayanan Minimal Bidang Kesehatan.
[9] Freddy Rangkuti. Customer care excellence, Meningkatkan kinerja perusahaan melalui pelayanan prima.Jakarta:PT Gramedia Pustaka Utama; 2017, h 177,190,192
[10] Library Binus. Indikator Persepsi Kualitas (diakses 03 November 2018). Diakses dari library.binus.ac.id > eColls > e Thesisdoc
[11] Tri Muhammad Hani. Pedoman Organisasi RSBA [diakses 04 Maret 2018]. Diakses dari https://es.scribd.com
Downloads
Published
Issue
Section
License
Copyright (c) 2020 AUTHOR
This work is licensed under a Creative Commons Attribution 4.0 International License.
You are free to:
- Share — copy and redistribute the material in any medium or format for any purpose, even commercially.
- Adapt — remix, transform, and build upon the material for any purpose, even commercially.
- The licensor cannot revoke these freedoms as long as you follow the license terms.
Under the following terms:
- Attribution — You must give appropriate credit , provide a link to the license, and indicate if changes were made . You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.
- No additional restrictions — You may not apply legal terms or technological measures that legally restrict others from doing anything the license permits.
Notices:
You do not have to comply with the license for elements of the material in the public domain or where your use is permitted by an applicable exception or limitation .
No warranties are given. The license may not give you all of the permissions necessary for your intended use. For example, other rights such as publicity, privacy, or moral rights may limit how you use the material.