What Drives Purchase Intention on Adira Finance Leasing Karawang?

Authors

  • Citra Savitri Universitas Buana Perjuangan Karawang Author
  • Dexi Triadinda Universitas Buana Perjuangan Karawang Author
  • Mohd Haizam Mohd Saudi Widyatama University Author

DOI:

https://doi.org/10.61841/41d9gk83

Keywords:

Online Review, Rating, Purchase Intention

Abstract

The problem in this research is high online shopping behavior and the use of social media in providing information related to the desired product. The change in behavior has a direct impact on decreasing motorcycle purchases. The role of social media as informants gives influence to society at large. This study aims to obtain empirical evidence and find out how the influence of Online Review and Rating on Interest in motorcycle purchases at Adira Finance Karawang. The phenomenon and conclusions about the influence of Online review. The method used in this research uses descriptive methods and quantitative approaches with a sample of 115 respondents. The sampling technique used in this research is simple random sampling with Path Analysis. Based on the results of this research indicate that Online Consumer Review and Rating of Purchase Intention have a significant influence and have a good relationship between variables. This research can contribute to leasing companies to determine the right promotional strategy for business. 

Downloads

Download data is not yet available.

References

[1] Adriana Patricia Muñoz Zapata, L. C. C. (2011). Selling With Millenials with Online Reviews. Phys. Rev. E,

55(2), 24. Retrieved from

http://ridum.umanizales.edu.co:8080/jspui/bitstream/6789/377/4/Muñoz_Zapata_Adriana_Patricia_Artículo_201

1.pdf

[2] Al-Abdallah, G. M., & Bataineh, A. Q. (2018). Social networking sites and fashion e-purchasing process. Journal

of Business and Retail Management Research, 13(2), 36–48. https://doi.org/10.24052/jbrmr/v13is02/art-04

[3] Burton, J., & Khammash, M. (2010). Why do people read reviews posted on consumer-opinion portals? Journal

of Marketing Management, 26(3–4), 230–255. https://doi.org/10.1080/02672570903566268

[4] Case Lumene. (2015). School of Management THE CREDIBILITY OF ONLINE CONSUMER REVIEWS Case

Lumene. (December).

[5] Cheung, C. M. K., Xiao, B. S., & Liu, I. L. B. (2014). Do actions speak louder than voices? the signaling role of

social information cues in influencing consumer purchase decisions. Decision Support Systems, 65(C), 50–58.

https://doi.org/10.1016/j.dss.2014.05.002

[6] Cheung, M., Luo, C., Sia, C., & Chen, H. (2009). Credibility of electronic word-of-mouth: Informational and

normative determinants of on-line consumer recommendations. International Journal of Electronic Commerce,

13(4), 9–38. https://doi.org/10.2753/JEC1086-4415130402

[7] Farki, A., & Baihaqi, I. (2016). Pengaruh Online Customer Review dan Rating Terhadap Kepercayaan dan Minat

Pembelian pada Online Marketplace di Indonesia. Jurnal Teknik ITS, 5(2).

https://doi.org/10.12962/j23373539.v5i2.19671

[8] Jalilvand, M. R., Esfahani, S. S., & Samiei, N. (2011). Electronic word-of-mouth: Challenges and opportunities.

Procedia Computer Science, 3, 42–46. https://doi.org/10.1016/j.procs.2010.12.008

[9] Ke, D., Zhang, H., Yu, N., & Tu, Y. (2019). Who will stay with the brand after posting non-5/5 rating of

purchase? An empirical study of online consumer repurchase behavior. In Information Systems and e-Business

Management. https://doi.org/10.1007/s10257-019-00416-9

[10] Kotler, P. (2017). [Philip_Kotler]_Kotler,_P.,_2017._Marketing_4.0_Mo(z-lib.org) (14th ed.). Prentice Hall.

[11] Lackermair, G., Kailer, D., & Kanmaz, K. (2013). Importance of Online Product Reviews from a Consumer’s

Perspective. Advances in Economics and Business, 1(1), 1–5. https://doi.org/10.13189/AEB.2013.010101

[12] Lee, J., Park, D. H., & Han, I. (2008). The effect of negative online consumer reviews on product attitude: An

information processing view. Electronic Commerce Research and Applications, 7(3), 341–352.

https://doi.org/10.1016/j.elerap.2007.05.004

[13] Levy, S. E., Duan, W., & Boo, S. (2013). An Analysis of One-Star Online Reviews and Responses in the Washington, D.C., Lodging Market. Cornell Hospitality Quarterly, 54(1), 49–63. https://doi.org/10.1177/1938965512464513

[14] Murti Lingga. (2019). Penjualan Motor dan Mobil Kuat, Adira raup Rp.1,87 Trilyun. Retrieved from https://ekonomi.kompas.com/read/2019/02/15/191000526/penjualan-motor-dan-mobil-kuat-adira-raup-lababersih-rp-1-82-triliun

[15] Park, C., Wang, Y., Yao, Y., & Kang, Y. R. (2011). Factors Influencing eWOM Effects: Using Experience, Credibility, and Susceptibility. International Journal of Social Science and Humanity, 1(1), 74–79. https://doi.org/10.7763/ijssh.2011.v1.13

[16] Park, D. H., & Lee, J. (2008). eWOM overload and its effect on consumer behavioral intention depending on consumer involvement. Electronic Commerce Research and Applications, 7(4), 386–398. https://doi.org/10.1016/j.elerap.2007.11.004

[17] Prasad, S., Gupta, I. C., & Totala, N. K. (2017). Social media usage, electronic word of mouth and purchase decision involvement. Asia-Pacific Journal of Business Administration, 9(2), 134–145. https://doi.org/10.1108/APJBA-06-2016-0063

[18] PT.Adira Finance. (2019). Branch Star Service Award.

[19] Rianthong, N., Dumrongsiri, A., & Kohda, Y. (2016). Improving the multidimensional sequencing of hotel rooms on an online travel agency web site. Electronic Commerce Research and Applications, 17, 74–86. https://doi.org/10.1016/j.elerap.2016.03.002

[20] Sangadji, E. M., & Sopiah. (2013). Perilaku Konsumen. Yogyakarta: Andi Yogyakarta.

[21] Schiffman, L. G., & Wisenblit, J. (2005). Consumer Consumer Behavior Behavior Consumer Consumer Behavior Behavior.

[22] Shen, X. (2015). Herd Behavior in Consumers ’ Adoption of Online Reviews. (2009). https://doi.org/10.1002/asi

[23] Ye, Q., Law, R., & Gu, B. (2009). The impact of online user reviews on hotel room sales. International Journal of Hospitality Management, 28(1), 180–182. https://doi.org/10.1016/j.ijhm.2008.06.011

[24] Zhang, D., Zhou, L., Kehoe, J. L., & Kilic, I. Y. (2016). What Online Reviewer Behaviors Really Matter? Effects of Verbal and Nonverbal Behaviors on Detection of Fake Online Reviews. Journal of Management Information Systems, 33(2), 456–481. https://doi.org/10.1080/07421222.2016.1205907

[25] Zhang, K. (2017). Bias On Your Brand Page? Measuring And identifying Bias In Your Social Media Community. 12(1), 145.

[26] Zhou, W. (2016). Do Professional Reviews Affect Online User Choices Through User Reviews ? An Empirical Study. 33(1), 202–228. https://doi.org/10.1080/07421222.2016.1172460

[27] Zhou, W., & Duan, W. (2012). Online user reviews, product variety, and the long tail: An empirical investigation on online software downloads. Electronic Commerce Research and Applications, 11(3), 275–289. https://doi.org/10.1016/j.elerap.2011.12.002

Downloads

Published

29.02.2020

How to Cite

Savitri, C., Triadinda, D., & Haizam Mohd Saudi, M. (2020). What Drives Purchase Intention on Adira Finance Leasing Karawang?. International Journal of Psychosocial Rehabilitation, 24(1), 8306-8312. https://doi.org/10.61841/41d9gk83