Investigating the Impact of Knowledge Management on Organizational Customers' Results (Guilan Regional Distribution Study)
DOI:
https://doi.org/10.61841/p28jzt88Keywords:
knowledge management,, organizational customers,, knowledge creation,, knowledge transfer,, knowledge acquisition,, knowledge preservation,, knowledge application.Abstract
KM is a comprehensive approach to identifying, capturing, retrieving, sharing, and evaluating an organization's information assets and affecting the organization's various dimensions. The purpose of this study was to examine the efficacy between knowledge management components and organizational customer outcomes. The target community of the present study is the regional water customers in Guilan province. All organizational customers were counted in 31 cases and information was collected through a standard questionnaire in the second half of the year of 1397. This research is applied in terms of the purpose and the correlation method has been used to test the hypotheses. The results showed that among the components of knowledge management, knowledge acquisition component with a correlation coefficient of 62.6%, knowledge transfer component with a correlation coefficient of 51.8, knowledge creation component with correlation coefficient of 49.6 and knowledge retaining component of 45.6%, and the component of knowledge application with correlation coefficient 51.5 has a positive and significant relationship with organizational customer outcomes. Also, from the viewpoint of Guilan Provincial Regional Water Users, all aspects of knowledge management in this organization have a relatively favorable situation. The average value obtained for variables is: acquisition of knowledge equal to 2.339; knowledge preservation equal to 2.414; knowledge transfer 2.446; knowledge creation 2.496; knowledge application 2.322; and finally, the results of organizational clients were 2.374.
Downloads
References
1. Aghaei, Timur, Fishani (1998). Creativity and Innovation in Humans and Organizations, Tehran: Termeh Publisher
2. Azar, righteous. And Momeni, Mansour (2009). Statistics and its application in management (Volume 2: Statistical analysis). Tehran: Aram Publications.
3. Ebrahimi, Somayeh (2013). Knowledge Management in Public and Non-Governmental Organizations, Social Sciences: Cooperatives and the Village, Fifth Year, No. 14, pp. 53-70.
4. Ahmadi, Parviz (2007). Strategic Communication Affecting Organizational Innovation, Tadbir Monthly, Eighteenth Year, No. 186.
5. Akhavan et al. (2010). Developing Processes Based on Factors Affecting the Success of Knowledge Managers, Quarterly Journal of Science and Technology Policy, Third Year, No. 2, pp. 113-101.
6. Akhavan et al. (2010). Developing Processes Based on Factors Affecting the Success of Knowledge Managers, Quarterly Journal of Science and Technology Policy, Third Year, No. 2, pp. 113-101.
7. Emami, Saeed and Kayhani, Mohammad (2007). Introduction to Knowledge Management Systems, Iranian Information Society.
8. Alvani, Seyyed Mehdi (1997). Public Administration, Tehran: Ney Publications.
9. Emamgholi, Nazanin. Investigating the Role of Customer Relationship Management as a Competitive Advantage in Green Marketing. University of Guilan, International Campus, MSc Thesis, pp. 63,65 and 67.
10. Bast, John (1995). Research Methods in Fertility and Education, Translated by: Pasha Sharifi, p. 24.
11. Tholai, Mohammad (2008). Reflection on the Concept of Innovation and Prosperity, Tehran: Basij Research and Research Institute.
12. Dehghan Najm, Mansour (2009). Knowledge Management and its Role in Organizational Innovation, Journal of Automotive Engineering and Related Industries, Vol. 1, No. 10, pp. 52-47.
13. Jafari, Mostafa, and Akhavan, Peyman (2006). Designing a Conceptual Model of Knowledge Management with Emphasis on Key Success Factors, Tomorrow's Management Information, Training and Research Quarterly, Volume 13, 14, pp. 23-23.
14. Hafez Nia, Mohammad Reza. 2001. Introduction to research in humanities. Tehran, Publications.
15. Hassanzadeh, Mohammad (2009). A Review of Knowledge Management with Communication Science in "Knowledge Management and Information Science: Links and Interactions", Tehran: Librarian
16. Khaki, Gholamreza (2005). Research Approach to Thesis Writing, Tehran: Reflection Publications.
17. Radfar, Reza, Rezaei Malek, Narges, Rezaei Malek, Mohammad (2013). Evaluating the Improvement of Organization's Financial Operators by Implementing Knowledge Management System, Management Accounting Research, Seventh Year, No. 21, pp. 15-1 .
18. Agronomy, Hassan (1373). Creativity and Innovation, Journal of Management Knowledge, No. 24.
19. Taleghani, Gholamreza, Anvari, Ali, Eftekhari, Leila (2012). The Relationship between Knowledge Management and Organizational Innovation in an Insurance Company, Insurance Research Journal, No. 105, pp. 171-151
20. Taleghani, Gholamreza, Anvari, Ali, Eftekhari, Leila (2012). The Relationship between Knowledge Management and Organizational Innovation in an Insurance Company, Insurance Research Journal, No. 105, pp. 171-151.
21. Tabatabaeian, Seyed Habibollah and Bonab Pakzad, Mehdi (2006). Investigating Innovation Measurement Systems and Providing a Framework for Innovation Measurement in Iran, Journal of Humanities Teacher.
22. Taleb Bidokhti, Abbas and Anvari, Alireza (2004). Creativity and Innovation in Individuals and Organizations, Tadbir Monthly, Fifteenth Year, No. 152.
23. Allameh, Seyed Mohsen, Zare, Seyed Mohsen (2008). Investigating the Relationship between Knowledge Management, Innovation and Organizational Performance, First National Conference on Creativity, TRIZ, and Iranian Innovation Engineering, Tehran.
24. Allameh, Mohsen, Hossein al-Sadat, Saba and Khadem, Abbas (2006). The Impact of Knowledge Management on Organizational Sustainable Innovation, Isfahan: Transformation Management Conference.
25. Darshband, Ali (2012). Public Management, Forouz Publishing, Third Edition, Twenty-fifth Edition.
26. Fatehi, Zamanali (2011). Knowledge management; concepts, principles, goals and models; Sepah Bank;
27. Mirfakhr al-Dini, Seyed Heydar, Hatami Nasab, Seyyed Hassan, Talei Far, Reza, Konjekto, Amir Reza (2010). Investigating the Relationship between Knowledge Management, Innovation and Organizational Performance, Business Management Perspective, Issue 2, 35, pp. 118-103.
28. Majidian, Hyacinth (2012). The Role of Customer Knowledge Management in Competitive Advantage of Product Quality. M.Sc., University of Guilan, Faculty of International Campus
29. Mirfakhruddin, Seyyed Haidar, Hatami Nasab, Seyyed Hassan, Talei Far, Reza, Konjekto Monfared, Amir Reza (2010). Investigating the Relationship between Knowledge Management, Innovation and Organizational Performance, Business Management Perspective, Issue 2, 35, pp. 118-103.
30. Mohammadzadeh, Abbas (2001). Designing Innovative Organizations, Quarterly Journal of Management.
31. Norouzian, Meysam (2008). The Application of Knowledge Management in the Public Sector, Comprehensive Administrator Management Website and Tadbir Journal 156.
32. Norouzian, Meysam (2007). Knowledge Management Knowledge, Tadbir Monthly, 17th Year, No. 176.
33. Hadi Zadeh, Akram and Rahimi, Farajollah (2005). Organizational Entrepreneurship, Johns Publishing.
34. .Adhikari, D.R (2010), Knowledge management in academic institutions, International Journal of Educational Management, Vol. 24, No. 2, pp. 94-104.
35. .Alavi, M. and Leidner, D.E. (2001), “Review: knowledge management and knowledge management systems: conceptual foundation and research issues”, MIS Quarterly, Vol. 25 No.
36. Darroch, J. (2005). Knowledge management, innovation and firm performance. Journal of Knowledge Management, 9(3), pp.101–115.
37. Dewett,Todd(2004), Employee Creativity and The Role of Risk, European Journal of Innovation Management, Vol.7, NO.4, pp.256-266.
38. Firestone, Joseph M;McElroy, Mark W(2005), “Doing Knowledge management. The Learning organization journal”,Vol.12, No.2.
39. Gold, A.H., Malhotra, A. and Segars, A.H. (2001), “Knowledge management: an organizational capabilities perspective”, Journal of Management Information Systems, Vol. 18 No. 1, pp. 185-214.
40. Hosseini, M., Sadeghi, T. (2010). Factors affecting the creativity and innovation in faculty members and providing solutions to enhance, Journal of teaching strategies, Vol 3, No 1, Spring, pp. 1-6.
41. Karkoulian, S., Halawi, L.A. and McCarthy, R.V. (2008), „„Knowledge management formal and informal mentoring; an empirical investigation in Lebanese banks‟‟, The Learning Organization, Vol. 15 No. 5,
pp. 409-20.
42. Liao, Shu-Husien, Wu, Chi-Chuan, 2010, System perspective of knowledge management, organizational learning, and organizational innovation, Expert Systems with Applications, No.37, pp.1096-1103.
43. Li-Hua, Richard.,Wilson, John., Aouad, Ghassan., Li, Xiang. (2011), Strategic aspects of innovation and internationalization in higher education The Salford PMI2 experience, Journal of Chinese Entrepreneurship,Vol. 3 No. 1, pp. 8-23.
44. Mohseni Zenouz, H and Keshavarz, M. (2009), the role of universities in developing students' moral thinking, Journal of Management in Islamic Universities, Vol 13, No. 1, pp. 82-96.
45. Nemati, M. A. (2006), knowledge management and higher education: concepts and approaches, letters of Higher Education, No. 12. (In Persian).
46. Sanghani,Parag.(2009), Knowledge management implementation: holistic frame work based on Indian study. Pacific asia conference on information systems (PACIS), PP.1-15.
47. Schroeder, A., & Pauleen, D. (2007) KM governance: investigating the case of a knowledge intensive research organization; Journal of Enterprise Information,20(4), 414-431.
48. Teresa, L., Chia-Ying, L., Tien-Shiang, L. (2006), A contingency model for knowledge management capability and innovation, Industrial Management & Data Systems, Vol. 106. No. 6, pp. 855-877.
49. Seryasat, Omid Rahmani, and Javad Haddadnia. "Optimal Drug Dosage Regimens in Neoadjuvant Chemotherapy."International Information Institute (Tokyo). Information 17.6
Downloads
Published
Issue
Section
License
This work is licensed under a Creative Commons Attribution 4.0 International License.
You are free to:
- Share — copy and redistribute the material in any medium or format for any purpose, even commercially.
- Adapt — remix, transform, and build upon the material for any purpose, even commercially.
- The licensor cannot revoke these freedoms as long as you follow the license terms.
Under the following terms:
- Attribution — You must give appropriate credit , provide a link to the license, and indicate if changes were made . You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.
- No additional restrictions — You may not apply legal terms or technological measures that legally restrict others from doing anything the license permits.
Notices:
You do not have to comply with the license for elements of the material in the public domain or where your use is permitted by an applicable exception or limitation .
No warranties are given. The license may not give you all of the permissions necessary for your intended use. For example, other rights such as publicity, privacy, or moral rights may limit how you use the material.
