The Relationship between Job Crafting and Work Engagement in One of the Local Authorities in Malaysia

Authors

  • Nur Izzati Mahat Faculty of Social Sciences and Humanities, Universiti Teknologi Malaysia, UTM, Johor Bahru, Johor, Malaysia. Author
  • Azlineer Sarip Faculty of Social Sciences and Humanities, Universiti Teknologi Malaysia, UTM, Johor Bahru, Johor, Malaysia. Author

DOI:

https://doi.org/10.61841/psd39e60

Keywords:

Work Engagement, Job Crafting, Public Service, Malaysia

Abstract

This study aims to investigate the relationship between job crafting (task crafting, relational crafting, and cognitive crafting) and work engagement (vigor, dedication, and absorption) in a Malaysian context. This study is focused on public officers, and respondents of this research include 79 middle managers at one of the local authorities in Malaysia. The hypothesis of this study was tested using Pearson Correlation Coefficient Analysis. Both mean levels of job crafting and work engagement were high, with 4.66 and 4.64, respectively. Therefore, it is proven that the middle managers agreed and practiced both job crafting and work engagement. In addition, the results also revealed that job crafting is positively and significantly related to work engagement, where p=0.000 (p<0.05) and r=0.712. Hence, the result implies that organizations should be paying more attention to the fact that job crafting and work engagement are related to one another and their benefits may help the organization to be more competitive and more successful in the future. 

Downloads

Download data is not yet available.

References

[1] A. B. Bakker, W. B. Schaufeli. Positive organizational behaviour: Engaged employees in flourishing

organizations, Journal of Organizational Behaviour, 29, 2008.

[2] Z. Mansor, N. S. Jaharudin, N. Mat Nata. Employee engagement in public organizations in Malaysia, Proceeding

of the 5th International Conference on Management and Muamalah, 258-272, 2018.

[3] A. L. Oliver, S. Rothmann. Antecedents of work engagement in a multinational oil company. Journal of

Industrial Psychology, Vol.33, No.3, 2007.

[4] R. Krishnan, S. Ismail, I. Ismail, R. N. Muhammed, G. Muthusamy, K. Kanchymalay. Employee work

engagement: Understanding the role of job characteristics and employee characteristics, Journal of Applied

Environmental and Biological Sciences, Vol.4, No.108, 58-67, 2015.

[5] W. B. Schaufeli, A. B. Bakker. Job demands, job resources, and their relationship with burnout and engagement:

A multi-sample study, Journal of Organizational Behavior, 25, 2004.

[6] C. Maslach, W. B. Schaufeli, M. P. Leiter. Job burnout. Annual Review of Psychology, 52, 397-422, 2001.

[7] W. B. Schaufeli, A. B. Bakker, M. Salanova. The measurement of work engagement with a short questionnaire:

A cross-national study, Educational and psychological measurement, Vol.66, No.4, 701-716, 2006.

[8] J. Bhatnagar. Talent management strategy of employee engagement in Indian ITES employees: Key to retention,

Employee Relations, Vol. 29, No. 6, 640-663, 2007.

[9] S. Sonnentag. Recovery, work engagement, and proactive behavior: A new look at the interface between nonwork and work, Journal of Applied Psychology, Vol. 88, 2003.

[10] A. B. Bakker, E. Demerouti, A. I. Sanz-Vergel. Burnout and work engagement: The JD-R Approach, Annual

Review of Organizational Psychology and Organizational Behavior, Vol. 1, 389-411, 2014.

[11] Gallup. State of the Global Workforce, Gallup Press, 2018.

[12] K. Oehler, C. Adair. Trends in global employee engagement, 2019, Online available from

https://www.kincentric.com//media/kincentric/pdfs/kincentric_2019_trends_global_employee_engagement.pdf?u

tm_source=aoncom&utm_medium=vanityurl&utm_campaign=engagement2018

[13] Z. Zakaria, K. Idris, B. A. Samah, N. Z. Abiddin. Understanding the dimension of job resources, personal

resources and transformational leadership in boosting work engagement level among employees in public sector,

International Journal of Academic Research in Business and Social Sciences, Vol. 8, No. 10, 1035-1051, 2018.

[14] Official Portal Public Complaint Bureau, Prime Minister Department, 2018, Online available from

http://www.pcb.gov.my/STATISTIK/2018/LAPORAN%20PENGURUSAN%20ADUAN.pdf

[15] Official Portal Public Complaint Bureau, Prime Minister Department, 2019, Online available from

http://www.pcb.gov.my/statistik/2019/Statistik%20Pengurusan%20Aduan%20Bulan%20Julai%202019.pdf

[16] W. A. Kahn. Psychology conditions of personal engagement and disengagement at work, Academy of

Management Journal, Vol.33, No.4, 1990.

[17] M. B. Shuck, K. K. Wollard. A historical perspective of employee engagement: an emerging definition. In M. S.

Plakhotnik, S. M., Nielson, & D. M. Pane (Eds), Proceedings of the Eight Annual College of Education and GSN

Research Conference, 1 1Florida International University, 33-139, 2009.

[18] W. B. Schaufeli, M. Salanova, V. Gonzalez-Roma, A. B. Bakker. The measurement of engagement and burnout and: A confirmative analytic approach, Journal of Happiness Studies, Vol.3, 2002.

[19] M. Salanova, S. Agut, J. M. Peiró. Linking organizational resources and work engagement to employee performance and customer loyalty: The mediation of service climate, Journal of Applied Psychology, Vol. 90, 2005.

[20] A. B. Bakker, E. Demerouti. Towards a model of work engagement, Career Development International. Vol.13, No.3, 209-223, 2008.

[21] A. A. Chughtai. Work engagement and its relationship with state and trait trust: A conceptual analysis.

University Business School, Dublin, Ireland. 2008.

[22] A. B., Bakker, M. Tims, D. Derks. Proactive personality and job performance: The role of job crafting and work

engagement, Human Relation, Vol.65, No.10, 1359-1378, 2012.

[23] A. B. Bakker, E. Demerouti. Towards a model of work engagement. Career Development International. Vol.13,

No. 3, 209-223, 2008.

[24] S. Agrawal. Predictors of employee engagement: A public sector unit experience, Strategic HR Review, Vol.14,

No. 1/2, 2015.

[25] A. Wrezniewski, J. E. Dutton. Crafting a job: Revisioning employees as active crafter of their work, Academic of

Management Review, Vol. 26, 2001.

[26] J. M. Berg, J. E. Dutton, A. Wrezniewski. What is job crafting, and why does it matter? Retrieved from the

website of Positive Organizational Scholarship, 2008.

[27] A. Wrezniewski, N. LoBuglio, J. E. Dutton, J. M. Berg. Job crafting and cultivating positive meaning and

identity in work, Advances in Positive Organizational Psychology, 281-302, 2015.

[28] J. M. Berg, A. Wrezniewski, J. E. Dutton. Perceiving and responding to challenges in job crafting at different

ranks: When proactivity requires adaptivity, Journal of Organizational Behavior, Vol.31, 2010.

[29] G. R. Slemp, D. A. Vella-Brodrick, The job crafting questionnaire: A new scale to measure the extent to which

Employees Engage in Job Crafting, International Journal of Wellbeing, Vol. 3, No. 2, 126-146, 2013.

[30] M. Tims, A. B. Bakker, D. Derks. Development and validation of the job crafting scale, Journal of Vocational

Behavior, Vol.80, 2012.

[31] M. Tims, A. B. Bakker, and D. Derks. Job crafting and job performance: A longitudinal study, European Journal of

Work and Organizational Psychology, Vol.24, No.6, 2015.

[32] A. B., Bakker, M. Tims, D. Derks. Proactive personality and job performance: The role of job crafting and work

engagement, Human Relation, Vol.65, No.10, 1359-1378, 2012.

[33] E. Snape, T. Redman. HRM practices, organizational citizenship behaviour, and performance: A multi-level

analysis, Journal of Management Studies, Vol.47, No.7, 1219-1247, 2010.

[34] K. Van De Voorde, R. Peccei, M. Van Veldhoven. HRM, well-being and performance: A theoretical and

empirical review, Research Gate, 15-46, 2013.

[35] A. B. Bakker, A. Rodriguez-Munoz, and A. I. Sans-Vergel. Modelling job crafting behaviours: Implications for

Work engagement, Research Gate, 1-21, 2015.

[36] M. A. Siddiqi. Work Engagement and Job Crafting of Service Employees Influencing Customer Outcomes, The

Journal for Decision Makers, Vol. 40, No. 3, 277-292, 2015.

[37] A. Akram, M. A. Muhammad Hassaan. Impact of job autonomy on work engagement: The mediating role of job

crafting in universities of Pakistan, International Journal of Management Sciences and Business Research,

Vol. 3, No. 1, 31-44, 2013.

[38] R. V. Krejcie, D. W. Morgan. Determining sample size for research activities, Educational and Psychological Measurement, 30, 1970.

[39] A. Veloo, A. Raman. Kaedah analisis & interpretasi data, Universiti Utara Malaysia Press. Kedah, 2013.

[40] A. Sakuraya, A. Shimazu, H. Eguchi, K. Kamiyama, Y. Hara, K. Namba, N. Kawakimi. Job crafting, work engagement, and psychological distress among Japanese employees: a cross-sectional study, BioPsychoSocial Medicine, Vol. 11, No. 6, 2017.

[41] P. Petrou, E. Demerouti, M. C. W. Peeters, W. B. Schaufeli, J. Hetland. Crafting a job on a daily basis: Contextual correlates and the link to work engagement, Journal of Organizational Behavior, Vol.33, No.8, 1120-1141, 2012.

[42] C. Q. Lu, H. J. Wang, J. J. Lu, D. Y. Du, A. B. Bakker. Does work engagement increase person-job fit? The role of job crafting and job insecurity, Journal of Vocational Behavior, Vol. 84, No. 2, 142-152, 2014.

[43] J. J. Hakanen, A. B. Bakker, W. B. Schaufeli. Burnout and work engagement among teachers, Journal of School Psychology, Vol. 43, No. 6, 495-513, 2006.

[44] X. Y. Guan, S. Frenkel. How HR practice, work engagement, and job crafting influence employee performance, Chinese Management Studies, Vol.12, No.30, 591-607, 2018.

[45] D. Xanthopoulou, A. B. Bakker, A. Fischbach. Work engagement among employees facing emotional demands: The role of personal resources, Journal of Personnel Psychology, Vol. 12, 74-84, 2013.

Downloads

Published

31.07.2020

How to Cite

Izzati Mahat, N., & Sarip, A. (2020). The Relationship between Job Crafting and Work Engagement in One of the Local Authorities in Malaysia. International Journal of Psychosocial Rehabilitation, 24(5), 965-972. https://doi.org/10.61841/psd39e60