Online Social Networking: Users Attitude and Perception
DOI:
https://doi.org/10.61841/q4dh0z56Keywords:
Social media, user attitude, demographics, in formativeness, entertainmentAbstract
The prime aim of this investigate is to investigate the vital factors having effect on attitudes towards social networking advertising particularly when users having a negative attitude. Composed model having variables like demographic factors i.e gender, age group, education level, usage, in formativeness and entertainment. The result of this research indicates that the three factors in formativeness, entertainment affect attitudes towards social networking advertising. The other factors gender, age and education do not affect attitudes towards social networking advertising. It is also concluded that if the received information in entertaining only then users look for information.
Downloads
References
[1] Barki, H., & Hartwick, J. (1994). Measuring user participation, user involvement, and user attitude. MIS quarterly, 59-82.
[2] Barnes, N. G., Cass, J., Getgood, S., Gillin, P., & Goosieaux, F. (2008). Exploring the link between customer care and brand reputation in the age of social media. S. f. NC Research (Ed.): Society for New Communication Research, 214.
[3] Clark, M., & Melancon, J. (2013). The influence of social media investment on relational outcomes: A relationship marketing perspective. International Journal of Marketing Studies, 5(4), 132.
[4] De Silva A.D.A., Khatibi A., Azam S.M.F. (2018a). Can parental involvement mitigate swing away from science?
Sri Lankan perspectives, Cogent Education
[5] De Silva A.D.A., Khatibi A., Azam, S. M. F. (2018b). Do the Demographic Differences Manifest in Motivation to Learn Science and Impact on Science Performance? Evidence from Sri Lanka, International Journal of Science and Mathematics Education
[6] Delafrooz N., Paim L.H., Khatibi A. (2009). Developing an instrument for measurement of attitude toward online shopping, European Journal of Social Sciences
[7] Dewi N.F., Azam, S. M. F., Yusoff S.K.M. (2019). Factors influencing the information quality of local government financial statement and financial accountability, Management Science Letters
[8] Doa N.H., Tham J., Khatibi A.A., Azam S.M.F. (2019). An empirical analysis of Cambodian behavior intention towards mobile payment. Management Science Letters
[9] Erhart, G., Matula, V. C., & Skiba, D. (2011). Method of automatic customer satisfaction monitoring through social media: Google Patents.
[10] Erhart, G., Skiba, D., & Matula, V. C. (2011). Stalking social media users to maximize the likelihood of immediate engagement: Google Patents.
[11] Gamboa, A. M., & Gonçalves, H. M. (2014). Customer loyalty through social networks: Lessons from Zara on Facebook. Business Horizons, 57(6), 709-717.
[12] Gao, Y., & Koufaris, M. (2006). Perceptual antecedents of user attitude in electronic commerce. ACM SIGMIS Database: the DATABASE for Advances in Information Systems, 37(2-3), 42-50.
[13] Gu, B., & Ye, Q. (2014). First step in social media: Measuring the influence of online management responses on customer satisfaction. Production and Operations management, 23(4), 570-582.
[14] Ho, S. Y., & Bodoff, D. (2014). The effects of Web personalization on user attitude and behavior. MIS quarterly, 38(2), 497-A410.
[15] Kettanurak, V. N., Ramamurthy, K., & Haseman, W. D. (2001). User attitude as a mediator of learning performance improvement in an interactive multimedia environment: An empirical investigation of the degree of interactivity and learning styles. International journal of human-computer studies, 54(4), 541-583.
[16] Kim, A. J., & Ko, E. (2012). Do social media marketing activities enhance customer equity? An empirical study of luxury fashion brand. Journal of Business Research, 65(10), 1480-1486.
[17] Le Blanc, A. D. (1999). Graphical user interface to communicate attitude or emotion to a computer program: Google Patents.
[18] Maghfuriyah A., Azam, S. M. F., Shukri S. (2019). Market structure and Islamic banking performance in Indonesia:
An error correction model, Management Science Letters
[19] Malthouse, E. C., Haenlein, M., Skiera, B., Wege, E., & Zhang, M. (2013). Managing customer relationships in the social media era: Introducing the social CRM house. Journal of Interactive Marketing, 27(4), 270-280.
[20] Nguyen H.N., Tham J., Khatibi A., Azam S.M.F. (2019). Enhancing the capacity of tax authorities and its impact on transfer pricing activities of FDI enterprises in Ha Noi, Ho Chi Minh, Dong Nai, and Binh Duong province of Vietnam , Management Science Letters
[21] Nikhashemi S.R., Paim L., Haque A., Khatibi A., Tarofder A. K. (2013). Internet technology, Crm and customer loyalty: Customer retention and satisfaction perspective , Middle East Journal of Scientific Research
[22] Nikhashemi S.R., Valaei N., Tarofder A. K. (2017). Does Brand Personality and Perceived Product Quality Play a Major Role in Mobile Phone Consumers’ Switching Behaviour? Global Business Review
[23] Nunan, D., Sibai, O., Schivinski, B., & Christodoulides, G. (2018). Reflections on “social media: Influencing customer satisfaction in B2B sales” and a research agenda. Industrial Marketing Management, 75, 31-36.
[24] Pambreni Y., Khatibi A., Azam, S. M. F., Tham J. (2019). The influence of total quality management toward organization performance, Management Science Letters
[25] Pathiratne S.U., Khatibi A., Md Johar M.G. (2018). CSFs for Six Sigma in service and manufacturing companies: an insight on literature, International Journal of Lean Six Sigma
[26] Rachmawati D., Shukri S., Azam, S. M. F., Khatibi A. (2019). Factors influencing customers’ purchase decision of residential property in Selangor, Malaysia , Management Science Letters
[27] Ramanathan, U., Subramanian, N., & Parrott, G. (2017). Role of social media in retail network operations and marketing to enhance customer satisfaction. International Journal of Operations & Production Management.
[28] Rodriguez, M., Peterson, R. M., & Ajjan, H. (2015). CRM/social media technology: impact on customer orientation process and organizational sales performance Ideas in marketing: Finding the new and polishing the old (pp. 636- 638): Springer.
[29] Sano, K. (2014). Do social media marketing activities enhance customer satisfaction, promote positive WOM and affect behavior intention. Doshisha Commerce Journal, 3-4.
[30] Senders, A., Govers, R., & Neuts, B. (2013). Social media affecting tour operators' customer loyalty. Journal of Travel & Tourism Marketing, 30(1-2), 41-57.
[31] Seneviratne K., Hamid J.A., Khatibi A., Azam F., Sudasinghe S. (2019). Multi-faceted professional development designs for science teachers' self-efficacy for inquiry-based teaching: A critical review, Universal Journal of Educational Research
[32] Strubbe, H. J., Eshelman, L. J., Gutta, S., Milanski, J., & Pelletier, D. (2004). Self-updating user interface/entertainment device that simulates personal interaction: Google Patents.
[33] Sudari S.A., Tarofder A.K., Khatibi A., Tham J. (2019). Measuring the critical effect of marketing mix on customer loyalty through customer satisfaction in food and beverage products, Management Science Letters
[34] Tarofder A.K., Azam S.M.F., Jalal A. N. (2017). Operational or strategic benefits: Empirical investigation of internet adoption in supply chain management, Management Research Review
[35] Tarofder A.K., Haque A., Hashim N., Azam, S. M. F., Sherief S. R. (2019). Impact of ecological factors on nationwide supply chain performance, Ekoloji
[36] Tarofder A.K., Jawabri A., Haque A., Azam S.M.F., Sherief S.R. (2019). Competitive advantages through it- enabled supply chain management (SCM) context, Polish Journal of Management Studies
[37] Teo, H.-H., Oh, L.-B., Liu, C., & Wei, K.-K. (2003). An empirical study of the effects of interactivity on web user attitude. International journal of human-computer studies, 58(3), 281-305.
[38] Trainor, K. J., Andzulis, J. M., Rapp, A., & Agnihotri, R. (2014). Social media technology usage and customer relationship performance: A capabilities-based examination of social CRM. Journal of Business Research, 67(6), 1201-1208.
[39] Wang, Z., & Kim, H. G. (2017). Can social media marketing improve customer relationship capabilities and firm performance? Dynamic capability perspective. Journal of Interactive Marketing, 39, 15-26.
[40] Tarofder A.K., Nikhashemi S.R., Azam S. M. F., Selvantharan P., Haque A. (2016). The mediating influence of service failure explanation on customer repurchase intention through customers’ satisfaction, International Journal of Quality and Service Sciences
[41] Udriyah, Tham J., Azam, S. M. F. (2019). The effects of market orientation and innovation on competitive advantage and business performance of textile SMEs, Management Science Letters
[42] Ulfah R., Amril Jaharadak A., Khatibi A.A. (2019). Motivational factors influencing MSU accounting students to become a certified public accountant (CPA), Management Science Letters
Downloads
Published
Issue
Section
License

This work is licensed under a Creative Commons Attribution 4.0 International License.
You are free to:
- Share — copy and redistribute the material in any medium or format for any purpose, even commercially.
- Adapt — remix, transform, and build upon the material for any purpose, even commercially.
- The licensor cannot revoke these freedoms as long as you follow the license terms.
Under the following terms:
- Attribution — You must give appropriate credit , provide a link to the license, and indicate if changes were made . You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.
- No additional restrictions — You may not apply legal terms or technological measures that legally restrict others from doing anything the license permits.
Notices:
You do not have to comply with the license for elements of the material in the public domain or where your use is permitted by an applicable exception or limitation .
No warranties are given. The license may not give you all of the permissions necessary for your intended use. For example, other rights such as publicity, privacy, or moral rights may limit how you use the material.
