ADOPTING CONCEPTS OF MOTIVATION IN STAKEHOLDER PARTICIPATION IN ELECTRONIC GOVERNANCE PROJECTS; AN ANALYTICAL REVIEW

Authors

  • ADALETEY E JENNIFER Post Graduate Centre, Limkokwing University, Malaysia Author
  • VALIAPPAN RAJU Post Graduate Centre, Limkokwing University, Malaysia Author
  • SIEW POH PHUNG Post Graduate Centre, Limkokwing University, Malaysia Author

DOI:

https://doi.org/10.61841/m1anbj11

Keywords:

E-governance, stakeholders, stakeholder participation, public sector motivation, environmental compatibility, morale, persuasion, intention

Abstract

The present study examined factors that motivate stakeholders’ involvement in electronic governance projects implemented especially in developing countries. This analytical review hopes to identify ways of inspiring citizens to participate in electronic governance projects implemented, so as to facilitate the success of these projects. The key concepts identified in this analysis contributed to areas where governments can focus on to influence their citizens’ involvement and engagement in new public initiatives. The relevant literatures identified suggested that most public sector institutions adopt electronic governance and implement its changes however little efforts are contributed to post implementation issues; such as enforcing and sustaining stakeholder participation. The present study attempts to identify the motivations or factors that inspires the citizen’s involvement as an approach to contribute to revenue improvement and ways of sustaining citizen involvement especially in developing countries.

Downloads

Download data is not yet available.

References

1. Alvesson, M. & Spicer, A., 2016. Managing research projects: the rhetoric of judgment as a source of

creativity. Journal of Organizational Change Management Vol. 29 No. 1, pp. 29-45.

2. Baker & McKenzie, 2013. 2013 Global Compliance Benchmarking Survey, Chicago: SAI Global.

3. Bao, Y., 2009. Organizational resistance to performance-enhancing technological innovations: A

motivation-threat-ability framework. Journal of Business & Industrial Marketing, 24(2), pp. 119-130ni, R.

& Goldstein, N., 2004. “Social influence: compliance and conformity. 55( 1, pp. 591-621.).

4. Bottomley, P., Mostafa, A., Gould-Williams, J. & León-Cázares, F., 2015. The impact of transformational

leadership on organizational citizenship behaviours: the contingent role of public service motivation. 27(2).

5. Braithwaite, V. & Ahmed, E., 2005. A threat to tax morale: The case of Australian higher education policy.

25(5 pp 523-540.).

6. Brooks, C., Hillenbrand, C. & Money, K., 2015. What Stakeholders Expect from Corporations When it

comes to Paying tax: Corporate Reputation and Optimal Tax Planning. Henley Business School, pp. 1-120.

7. Brooks, C., Hillenbrand, C. & Money, K., 2015. What Stakeholders Expect from Corporations When it

comes to Paying tax: Corporate Reputation and Optimal Tax Planning. Henley Business School, pp. 1-120.

8. Chetty,Valliappan Raju Karuppan, and Dr. Siew Poh Phung. "Economics Behind Education: Elements of

Development Outcomes through Political Involvement". Eurasian Journal of Analytical Chemistry 13 no. 6

(2018): emSJAC181129.

9. Farooq, M. & Raju, V. Glob J Flex Syst Manag (2019) 20: 177. https://doi.org/10.1007/s40171-019

00209-6

10. Kholiqov, F., Ramzani, S., & Raju, V. (2017). Effect of Comparative Study of Payment System between

Malaysia and Republic of Tajikistan. Journal Of Accounting And Finance In Emerging Economies, 3(2),

131-136. doi:10.26710/jafee.v3i2.88

11. Raju, Dr. Valliappan, and Dr. Amiya Bhaumik. "Relevance of Staff Engagement & Leadership towards

Organizational Development: In the Context of Indian Banking Industry". Eurasian Journal of Analytical

Chemistry 13 no. 6 (2018): emEJAC181160.

12. Raju, Dr. Valliappan, and Dr. Amiya Bhaumik. "Understanding the Role of Indian Banks – In Persective to

Staff Engagement & Leadership". Eurasian Journal of Analytical Chemistry 13 no. 6 (2018):

emEJAC181159.

13. Raju, Dr. Valliappan. "Theory of Lim Law: Leadership Style". Eurasian Journal of Analytical Chemistry

13 no. 6 (2018): emEJAC181127.

14. Valliappan Raju, Anggoro, Bambang, Burhanuddin Halimi, Siagian P.H., Junaidy Burhan, Tamjis M.R,

Abu Bakar M, "Waste Power Generation Analysis Using Landfill Gas". Eurasian Journal of Analytical

Chemistry 13 no. 6 (2018): emEJAC181148.

15. Valliappan Raju, Dr. Siew Poh Phung, Dr. Noraini, Exploratory Study on Aviation Sector’s Decision

Making Process Pertaining to Marketing Information System, International Journal of Engineering and

Technology, Vol 8, No 1.10 (2019), DOI: 10.14419/ijet.v8i1.10.28395

16. Valliappan Raju, Dr. Siew Poh Phung, Dr. Sivashankar, Factors Determining Malaysian Smes

Performance in Knowledge Management, International Journal of Engineering and Technology, Vol 8, No

1.10 (2019), DOI: 10.14419/ijet.v8i1.10.28396

17. Valliappan Raju, Dr. Siew Poh Phung, Insights on Intellectual Property Rights: Determination of Strategic

Managment Strategies, International Journal of Engineering and Technology, Vol 8, No 1.10 (2019), DOI:

10.14419/ijet.v8i1.10.28397

18. Valliappan Raju, Dr. Siew Poh Phung, Prof. Dr. Ramanathan Kalimuthu, Identifying Elements to

Implement E--‐Governance: Role of Organizational Readiness, Authority Readiness, Customer Readiness,

Competency Readiness and Technology Readiness, International Journal of Engineering and Technology,

Vol 8, No 1.10 (2019), DOI: 10.14419/ijet.v8i1.10.28383

19. Valliappan Raju, Phung, Dr. Siew Poh, "Conceptualizing the Application for Ethereum Blockchains: Front

End Application Development". Eurasian Journal of Analytical Chemistry 13 no. 6 (2018):

emEJAC181124.

20. Valliappan Raju, Prof Dr. Md Rom Bin Tamjis, Descriptive Study on Effects of Organizational

Communication towards Organizational Citizenship Behaviour, International Journal of Engineering and

Technology, Vol 8, No 1.10 (2019), DOI: 10.14419/ijet.v8i1.10.28384

21. Valliappan Raju, Prof Dr. Md Rom Bin Tamjis, Role of Sustainability in Marketing Strategies: In the

Context of Digital and Direct Marketing, International Journal of Engineering and Technology, Vol 8, No

1.10 (2019), DOI: 10.14419/ijet.v8i1.10.28012

22. Valliappan Raju, Prof Dr. Md Rom Bin Tamjis, Role of Technology Management to Enhance Cognitive

and Innovative Strategies in an Organization, International Journal of Engineering and Technology, Vol 8,

No 1.10 (2019), DOI: 10.14419/ijet.v8i1.10.28386

23. Midhunchakkaravarthy, J., & Brunda, S. S. (2012). An Enchanced Web Mining Approach for Product

Usability Evaluation in Feature Fatigue Analysis using LDA Model Association Rule Mining with Fruit

Fly Algorithm. Indian Journal of Science & Technology, 9(8)

24. Midhunchakkaravarthy, J., & SelvaBrunda, S. (2017). Feature fatigue analysis of product usability using

Hybrid ant colony optimization with artificial bee colony approach. The Journal of Supercomputing, 1-18.

25. N. Thirupathi Rao, Debnath Bhattacharyya, Midhunchakkaravarthy and Tai-Hoon Kim. (2019). Steady

State Analysis of M/G/1 and M/Er/1 Line Models with MATLAB Environment in Cloud Computing

Applications. Journal of Engineering and Applied Sciences, 14: 2016-2021

26. Bhattacharjee, S., Chakkaravarthy, M., & Chakkaravarthy, D. M. (2019). GPU-Based Integrated Security

System for Minimizing Data Loss in Big Data Transmission. In Data Management, Analytics and

Innovation (pp. 421-435). Springer, Singapore.

27. Midhunchakkaravarthy, D., Bhattacharyya, D., & Kim, T. H. (2018). Evaluation of Product Usability using

Improved FP-Growth Frequent Itemset Algorithm and DSLC–FOA Algorithm for Alleviating Feature

Fatigue. International Journal of Advanced Science and Technology,117:163-180.

28. Midhunchakkaravarthy, J., & Brunda, S. S. A novel approach for feature fatigue analysis using HMM

stemming and adaptive invasive weed optimisation with hybrid firework optimisation method.

International Journal of Computer Aided Engineering and Technology 11(4).

29. Divya, S., & Padmavathi, G. (2016). Malicious Traffic Detection and Containment based on Connection

Attempt Failures using Kernelized ELM with Automated Worm Containment Algorithm. Indian Journal

of Science and Technology, 9, 41.

30. M. Divya. (2016). An Efficient and Secure Detection of Internet Worm Using Propagation Model.

International Journal of Innovations In Scientific And Engineering Research 3(1) : 8-15.

31. Selvaraj, D., & Ganapathi, P. (2014). Packet payload monitoring for internet worm content detection using

deterministic finite automaton with delayed dictionary compression. Journal of Computer Networks and

Communications, 2014.

32. Divya, S., & Padmavathib, G. (2014). Internet Worm Detection based on Traffic Behavior Monitoring with

Improved C4. 5. Proceedings of International Conference on Cryptography and Security (pp. 48-56).

33. Divya, S., & Padmavathi, G. (2014). A novel method for detection of internet worm malcodes using

principal component analysis and multiclass support vector machine. International Journal of Security and

Its Applications, 8(5), 391-402.

34. Divya, S., & Padmavathi, G. (2014). Computer Network Worms Propagation and its Defence Mechanisms:

A Survey. In Proc. of Int. Conf. on Advances in Communication, Network, and Computing, CNC, Chennai,

India (pp. 643-652).

35. Divya, S. (2013). A survey on various security threats and classification of malware attacks, vulnerabilities

and detection techniques. International Journal of Computer Science & Applications (TIJCSA), 2(04).

36. S Divya, LS Sindhuja, G Padmavathi. (2013). An appraisal of Artificial Immune System. International

Journal of Advanced Networking and Applications. 4(4), 35-38.

37. Bhanu Prakash, D., Divya, Bhattacharyya, D. (2019). Early Stage Detection of Cardiomegaly: An

Extensive Review. International Journal of Advanced Science and Technology,125.

38. K. Asish Vardhan1, N.Thirupathi Rao, S. Naga Mallik Raj, G.Sudeepthi, Divya, Debnath Bhattacharyya,

Tai-Hoon Kim.(2019). Health Advisory System using IoT Technology. International Journal of Recent

Technology and Engineering (IJRTE). 7(6).

39. Cable, D. & DeRue, D., 2002. The convergent and discriminant validity of subjective fit perceptions. 87(5

pp. 875-884.).

40. Chauhan, R., Estevez, E. & Janowski, T., 2009. A Model for Policy Interventions in Support of Electronic

Governance, UNU-IIST Report No. 415 T, Macao: United Nations University-Institute for Software

Technology.

41. Cialdini, R. & Goldstein, N., 2004. “Social influence: compliance and conformity. 55( 1, pp. 591-621.).

42. Dada, D., 2006. The Failure of E-government in Developing Countries: A Literature Review.. The

Electronic Journal on Information Systems in Developing Countries, 8(1), pp. 1-10.

43. Dillard, J., 2004. The goals-plan-action model of interpersonal influence. In: Perspectives on Persuasion,

Social Influence, and Compliance Gaining. Boston, MA, pp. 185-206.: Allyn & Bacon.

44. Dyreng, S. & Lindsey, B., 2016. Using financial accounting data to examine the effect of foreign

operations located in tax havens and other countries on US multimational firms' tax rates.. Journal of

Accounting Research, 47(5), pp. 1283-316.

45. Erard, B. & Feinstein, J. S., 1994. Honesty and Evasion in the Tax Compliance Game. RAND Journal of

Economics 25(1), p. 1–19..

46. Erard, B. & Feinstein, J. S., 1994. Honesty and Evasion in the Tax Compliance Game. RAND Journal of

Economics 25(1), p. 1–19..

47. Feld, L. P. & Frey, B. S., 2012. Trust breeds trust: how taxpayers and treated. Economics of Governance 2,

pp. 87-99..

48. Finkelstein, S. & Fishbach, A., 2012. Tell me what I did wrong: experts seek and respond to negative

feedback. Journal of Consumer Research, Vol. 39 No. 1, pp. 22-38.

49. Finkelstein, S. & Fishbach, A., 2012. Tell me what I did wrong: experts seek and respond to negative

feedback. Journal of Consumer Research, Vol. 39 No. 1, pp. 22-38.

50. Gass, R. & Seiter, J., 2009. Persuasion and Compliance Gaining. Los Angeles, CA.: Sage Publications.

51. Giauque, D. et al., 2016. Putting Public Service Motivation into Context a Balance between Universalism

and Particularism.. Particularism. International Review of Administrative Sciences, 77 (2), pp. 227-242.

52. Graham, P. M., 2011. The Third Sector, user involvement and public service reform; a case study in the

Co-governance of Health Servce Provision.. International Journal for Economic studies, 89(3), p. 909

932.

53. Harris, R., Kumar, A. & Balaji, V., 2002. Sustainable Telecentres? Two Cases from India.. Bangalore,

IFIP International Conference.

54. Heeks, R. & Bailur, S., 2007. Analyzing e-Government research: Perspectives, philosophies, theories,

methods, and practice. Government Information Quarterly, 24(8), pp. 243-265.

55. Heinricks, K., Oser, f. & Lovat, T., 2013. Handbook of Moral Motivation: Theories, Models, Applications.

Chicago: Sense Publishers.

56. Hudson, H., 1999. Designing Research for Telecentre Evaluation. In: G. R. & P. Hunt, eds. Telecentre

Evaluation A Global Perspective (Report of an International Meeting on Telecentre Evaluation). Quebec,

Canada: Far Hills Inn, pp. 28-30.

57. Jayal, N. & Pai, S., 2001. Governance, Poverty, and Development: An Introduction. In: N. Gopal Jayal &

S. Pai, eds. Democratic Governance in India,. New Delhi: Sage Publications, pp. 11-31.

58. Kaaya, J., 2004. Implementing e-Government Services in East Africa: Assessing Status through Content

Analysis of Government Websites.. Electronic Journal of E-governance , 2(1), pp. 39-54.

59. Kim, S., Choi, S. & Verma, R., 2017 . Providing feedback to service customers: The effect of the

presentation order and repetition of feedback types. Journal of Service Management, Vol. 28 Issue: 2, pp.

389-416.

60. Kristof-Brown, A., Zimmerman, R. & Johnson, E., 2005. Consequences of individuals’ fit at work: a meta

analysis of person-job, person-organization, person-group, and personsupervisor fit. 58(2 pp. 281-342.).

61. Krivokapić, Ð., Krivokapić, D. & Todorović, I., 2017. Mapping Personal Data Flow and Regulatory

Compliance in Serbian Public Institutions. Management Journal , pp. 1-11.

62. Madon, S., 2004. Evaluating the Development Impact of E-governance initiative , an exploratory

framework. The Electronic Journal on Information Systems in Developing Countries, 20(5), pp. 1-13.

63. McGrath, A., Taylor, A. & Pychyl, T., 2011. Writing helpful feedback: the influence of feedback type on

students’ perceptions and writing performance. Canadian Journal for the Scholarship of Teaching and

Learning Vol. 2 No. 2, pp. 1-14.

64. Millar, C. C. J. M. & Mahon, J. F., 2014. Multi-stakeholder public policy and governance in China: an

analysis. Journal of Public Affairs; Volum 14; NO. 2, p. 85–92.

65. Neumann, O., 2016. Does misfit loom larger than fit? Experimental evidence on motivational person-job

fit, public service motivation, and prospect theory. 37 International Journal of Manpower(5).

66. Nkohkwo, Q. N.-a. & Islam, M. S., 2013. Challenges to the Successful Implementation of e-Government

Initiatives in Sub-Saharan Africa: A Literature Review. Electronic Journal of e-Government , 11(2), pp.

253-268.

67. OECD, 2008. Th e E-Government Project. s.l., s.n.

68. OECD, 2013. Secretariat Report on the OECD/ICN Survey on International Enforcement Co-operation,

London: INTERNATIONAL ENFORCEMENT CO-OPERATION © OECD .

69. OECD, 2016. COMPLIANCE, ENFORCEMENT, APPEALS; BETTER REGULATION IN EUROPE: THE

NETHERLANDS , The Netherlands: OECD.

70. Perry, J. & Vandenabeele, W., 2015. Public service motivation research: achievements, challenges, and

future directions. 75(5 pp. 692-699).

71. Posner, E. A., 2002. Law and Social Norms. London: Harvard University Press.

72. Posner, E. A., 2002. Law and Social Norms. London: Harvard University Press.

73. Ramona-Anca, N. & Larissa-Margareta, B., 2015. The implications of tax morale on tax compliance

behaviour. 12( pp 738-744).

74. Ritz, A. & Brewer, G., 2016. Does societal culture affect public service motivation? Evidence of sub

national differences in Switzerland. International Public Management Journal, Vol. 16, issue 2, 76(3), pp.

224-251..

75. Ritz, A., Brewer, G. & Neumann, O., 2016. Public service motivation: a systematic literature review and

outlook. Public Administration Review, Vol. 76 No. 3, , pp. 414-426.

76. Rogers, E. M., 2003. Diffusion of innovations. 5th ed. New York, NY: Free Press.

77. Seiders, K., Flynn, A., Berry, L. & Haws, K., 2015. Motivating customers to adhere to experadvice in

professional services. Journal of Service Research Vol. 18 No. 1, pp. 39-58.

78. Shouzhi, X., 2017. E-Governance and Political Modernization: An Empirical Study Based on Asia from

2003 to 2014. Administrative Sciences, 7(25), pp. 1-15.

79. Shouzhi, X., 2017. E-Governance and Political Modernization: An Empirical Study Based on Asia from

2003 to 2014. Administrative Sciences, 7(25), pp. 1-15.

80. Tolbert, C. J. & Mossberger, K., 2006. The effects of E-government on trust and confidence in

government. Public Administration Review , Volume 66, p. 354–69.

81. Torgler, B. & Schneider, F., 2009. The Impact of Tax Morale and Institutional Quality on the Shadow

Economy. 30(2 pp 228-245).

82. Torgler, B., 2011. Morale and Compliance: Review of Evidence and Case Studies for Europe. Volume

5922.

83. Tripathi, R. & Gupta, M. P., 2014. Evolution of government portals in India: mapping over stage models.

Journal of Enterprise Information Management, 27(4), pp. 7-14.

84. Tripathi, R. & Gupta, M. P., 2014. Evolution of government portals in India: mapping over stage models.

Journal of Enterprise Information Management, 27(4), pp. 7-14.

85. United Nations, 2016. United Nations E-Government Survey 2016: E-Government in Support of

Sustainable

Development.

Available

at:

[Online]

http://workspace.unpan.org/sites/Internet/Documents/UNPAN96407.

[Accessed 26 February 2017].

86. Wermeille, A., Chanet, J., Berducat, M. & Didelot, D., 2015. Stakeholders involvement on establishing

public-private partnerships through innovation in agricultural mechanization: a case study. 2015, 4(2), pp.

68-73.

87. Zheng, L. & Zheng., T., 2014. Innovation through social media in the public sector: Information and

interactions. Government Information Quarterly 31, pp. 106-117.

Downloads

Published

30.04.2020

How to Cite

JENNIFER, A. E., RAJU, V., & PHUNG, S. P. (2020). ADOPTING CONCEPTS OF MOTIVATION IN STAKEHOLDER PARTICIPATION IN ELECTRONIC GOVERNANCE PROJECTS; AN ANALYTICAL REVIEW . International Journal of Psychosocial Rehabilitation, 24(4), 9655-9670. https://doi.org/10.61841/m1anbj11