V. Konova V, S. Klyueva Y, G. Nikolinko P, A. Bocharov V, V. Batsyna Y, Yu. Veselova A. Historical Background for the Formation of Customer Focus in the Service Sector. Psychosocial rehabilitation [Internet]. 2020 Jul. 31 [cited 2025 May 21];24(5):1616-2. Available from: https://psychosocial.com/index.php/ijpr/article/view/4795