Mohanty, Sasmita, and Bibhuti B Pradhan. “Linguistic Strategies in Hotel Management for Effective Response on Negative Comments”. International Journal of Psychosocial Rehabilitation 23, no. 6 (November 26, 2019): 339–344. Accessed September 28, 2025. https://psychosocial.com/index.php/ijpr/article/view/6143.