Iqbal, Mohammed Masum. “CUSTOMER RELATIONSHIP MANAGEMENT IN FINANCIAL SERVICES: A STUDY ON SOME SELECTED PRIVATE COMMERCIAL BANKS IN BANGLADESH”. International Journal of Psychosocial Rehabilitation 24, no. 6 (June 30, 2020): 1285–1329. Accessed July 10, 2025. https://psychosocial.com/index.php/ijpr/article/view/6598.