SHUKRI, Sakinah mohd; KKHATIBI, Ali; AZAM, S.M. Ferdous. THE IMPACT OF ASSURANCE AND EMPATHY ON THE SATISFACTION OF THE CUSTOMERS. International Journal of Psychosocial Rehabilitation, [S. l.], v. 24, n. 7, p. 5021–5034, 2020. DOI: 10.61841/y628sy81. Disponível em: https://psychosocial.com/index.php/ijpr/article/view/9947. Acesso em: 3 mar. 2026.