SHUKRI, Shakeerah Mohd; YAJID, Mohd Shukri Ab; THAM, Jacquline. THE IMPACT OF TANGIBILITY, RELIABILITY AND RESPONSIVENESS ON THE OVERALL SATISFACTION OF THE CUSTOMERS. International Journal of Psychosocial Rehabilitation, [S. l.], v. 24, n. 7, p. 5005–5020, 2020. DOI: 10.61841/b4q4q515. Disponível em: https://psychosocial.com/index.php/ijpr/article/view/9946. Acesso em: 3 mar. 2026.