UTAMI, Lidia Dwi; PUTRA, Ibnu Widiasa; NURROCHMAN3, Reza; FATAHILAH, Azhar; M.T. , Yani Iriani Dra. Analysis Of Customer Satisfaction To Quality Of Service Using Customer Satisfaction Index (CSI), Importance Performance Analysis (IPA) And Potential Gain In Customer Values (PGCV). International Journal of Psychosocial Rehabilitation, [S. l.], v. 24, n. 7, p. 2756–2753, 2020. DOI: 10.61841/qzzftg64. Disponível em: https://psychosocial.com/index.php/ijpr/article/view/9821. Acesso em: 3 mar. 2026.