SINGH, Jaideep. Employee Satisfaction and Customer Delight-insights from Indian Hospitality Industry. International Journal of Psychosocial Rehabilitation, [S. l.], v. 24, n. 4, p. 6075–6087, 2020. DOI: 10.61841/5qcg6a74. Disponível em: https://psychosocial.com/index.php/ijpr/article/view/5559. Acesso em: 25 may. 2025.