NGO, Vu Minh; VU, Hieu Minh; NGUYEN, Mai Hong. Customer Relationship Management (CRM) Strategies In Small And Medium Enterprises (SMES): A Study In Tourism Industry In Vietnam. International Journal of Psychosocial Rehabilitation, [S. l.], v. 24, n. 6, p. 14078–14087, 2020. DOI: 10.61841/wd5yw417. Disponível em: https://psychosocial.com/index.php/ijpr/article/view/8307. Acesso em: 18 dec. 2025.