ANNAN, Saher Al; HAIDOURA, Hani; SHATILA, Khodor; ALOZIAN, Marina. THE IMPACT OF CUSTOMER RELATIONSHIP MANAGEMENT ON CUSTOMER SATISFACTION AND RETENTION: THE CASE LEBANON. International Journal of Psychosocial Rehabilitation, [S. l.], v. 24, n. 6, p. 6099–6119, 2020. DOI: 10.61841/h7bdz824. Disponível em: https://psychosocial.com/index.php/ijpr/article/view/7130. Acesso em: 19 dec. 2025.