Annan, S. A., Haidoura, H., Shatila, K., & Alozian, M. (2020). THE IMPACT OF CUSTOMER RELATIONSHIP MANAGEMENT ON CUSTOMER SATISFACTION AND RETENTION: THE CASE LEBANON. International Journal of Psychosocial Rehabilitation, 24(6), 6099-6119. https://doi.org/10.61841/h7bdz824