S. , Gowri; C. , Indhumathi. Customer Expectation vs. Satisfaction of Retail Banking Services Offered by Private Sector Banks – An Empirical Study. International Journal of Psychosocial Rehabilitation, [S. l.], v. 24, n. 3, p. 1093–1104, 2020. DOI: 10.61841/5rh8nz22. Disponível em: https://psychosocial.com/PSY/index.php/ijpr/article/view/3280. Acesso em: 29 apr. 2025.